Sales Operations Administrator

To assist the Sales Office Supervisor with sales orientated tasks which would benefit both field sales professionals and customers.

Key Duties

• Support the Sales Office Supervisor
• Provide Admin Support the field sales personnel
• Respond to customer enquires via phone and email
• Actively monitor and action sales related mail inboxes
• Update customers daily on order progress
• Actively liaise with other departments where necessary to ensure prompt responses to customers
• Demonstrate a high level of customer service
• Abide by the Legrand Core Values and Code of Ethics and strive to meet and exceed the Group’s Corporate Social Responsibility (CSR) commitments.

Job Competencies/Key Skills

• Driven and focused to work on own initiative
• Minimum of one year’s internal sales office role
• Must have a strong Customer service ethic
• Demonstrate a high level of customer service
• Be able to communicate effectively with both written and oral methods such as emails, phone calls etc
• Be flexible to both business and industry changes
• Well organised and able to prioritise and multitask
• Self-motivated and capable of dealing with fast moving and varied events which are demanding.
• Excellent time management and project management skills.
• Well-developed communication and interpersonal skills and able to deal with people at all levels both in and outside the business
• The confidence and presentation skills to advise all staff and senior management on operational issues.
• Computer literate with the ability to use Microsoft Office suite of applications, Word and intermediate Excel skills, specifically, spreadsheet capability.
• Able to exert discretion.
• Able to analyse complex situations and give balanced well considered decisions.

Conditions

• Hours: 37.5Hrs/Week Monday to Friday, 09:00Hrs – 17.00Hrs
• Base Location: Cramlington
• Type of role: permanent – subject to 6 months probationary period
• Salary: discuss during interview – depending on experience
• Group Personal Pension Plan: either 4.5% or 5% employer contribution available from start day
• Holidays: 25 days/year (excluding Public Bank Holidays) * An annually specified number of days must be reserved from your Company holiday entitlement to be taken during the Company’s Christmas/New Year shutdown period (shutdown dates are published in advance of each holiday year)
• Other Benefits: Employee Assistance Programme through EIC, Life Assurance Cover, Bike to Work Loan up to £1,200 loan, Staff Sales, Eyecare Vouchers (VDU), Flu Vaccination, Healthcare Cashplan, Hotel and Car hiring discounts, Holiday purchase up to 3 days, online training, Long Service Awards, Enhance Maternity and Paternity Scheme

Does this sound like the right job for you? If so, please apply, or call 01670 707 311 to discuss further!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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