Quality Framework Senior Manager

The Opportunity

Save the Children International has an exciting opportunity for you to join our team as the Quality Framework Senior Managerin London or any existing Save the Children International office location.

ROLE PURPOSE:

A key mandate of the International Programme Operations Continuous Improvement team is to identify, design, and embed operational improvement initiatives that support Country Offices (COs) to deliver high quality programmes for children. This includes responsibility for Save the Children International’s (SCI’s) Quality Framework (QF), which contains all of SCI’s Policies, Procedures, Mandatory Tools and Supporting Guidance, which support all of SCI’s staff to deliver programmes for children with quality and compliance. Another key aspect of the QF is the CO Quality Standards and annual CO self-assessment process against these Standards, which is a vital component of SCI’s approach to managing quality and continuous improvement.

SCI’s senior leadership has agreed to prioritise the Quality Framework over the next few years, to ensure it is fit for purpose and future proofed. Up to 16,000 staff members are required to follow the mandatory documents (SCI’s Policies, Procedures and Tools) contained in the QF. It is therefore crucial that these are high quality, comprehensive and easy to use documents which support staff to deliver programmes for children with quality and compliance (both SCI’s internal requirements and the Charity Commission’s requirements for compliance). The Save the Children Association (SCA) which incorporates SCI as well as all Save the Children’s Member Offices has also committed to developing an overarching accountability framework for the whole organisation over the next year, of which the QF will play a major role.

The primary focus of this role will be to manage the Quality Framework through the coordination of focal points across all functions and areas of Save the Children’s work, to improve the content and usage of the Quality Framework, and ensure it supports all of SCI’s staff to deliver programmes with quality and compliance. This role will also oversee the annual CO self-assessment process against the Quality Standards, ensuring this process supports quality management and continuous improvement in COs, and effectively informs the support provided to COs from ROs, and the Centre. They will also play a key role in supporting the QF Lead to strengthen the organisational culture and build staff capacities in quality management and continuous improvement across the whole of SCI.

The post holder will form part of a team of three people.

EXPERIENCE AND SKILLS

• Experience designing and implementing quality management and continuous improvement initiatives in a large and complex international NGO or organisation.
• Strong Project Management experience and organisational skills, including planning, implementing and tracking multiple project activities simultaneously.
• Experience with communication management and the effective design and use of different tools and platforms such as webpages, Teams Sites, Sharepoint, Emails, Meetings, Presentations, Reporting and other Documents.
• Strong experience in knowledge management, and in particular document management approaches for organisations working across a large number of different countries.
• Strong experience in developing organisational policies and procedures to ensure these provide the right level of information for users whilst being simple and easy to use.
• Strong experience in providing trainings, and one-to-one support, both face to face and online, including the design of high quality training materials and guidance documents.
• Experience of managing staff, using a supportive and empowering approach for staff to perform their work effectively and reach their potential.
• Excellent coordination skills using a positive, flexible and collaborative approach; ability to work effectively with a broad range and large number of people across different functions with varying priorities, and ensure project outcomes are successfully achieved.
• Strong time management skills; Ability to plan ahead, anticipate requirements, problems and obstacles, juggle competing priorities successfully, and work effectively and calmly under pressure to tight deadlines.
• Strong communication skills, ability to engage with and prepare and present communications for a variety of stakeholders, at all levels and across different cultures, with confidence, credibility, discretion, tact and diplomacy.
• Strong interpersonal, written and oral communication skills, including the ability to listen well; fluent in English. Ability to communicate complicated messaging simply, and develop and manage productive relationships with a wide range of stakeholders.
• Strong problem solving skills; Ability to adopt a pro-active approach to problem solving.
• Thorough and trustworthy, takes pride in delivering high quality work and gives a high level of attention to detail
• Competent in the use of Microsoft Office including Word, Excel, PowerPoint and Outlook, as well as Teams and SharePoint sites.
• Commitment to the mission, vision and values of Save the Children.

We can offer circa £43,000 per annum (If based in UK) with an option of flexible working hours. If the role is based outside of the UK, National T&C (including pay) will apply.

This role can be based in London or any existing Save the Children International Regional or Country office location on approval, provided the successful candidate has proof of eligibility to work from the preferred location.

Where we Work –Where We Work | Save the Children International

The Organisation

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.

We are working towards three breakthroughs in how the world treats children by 2030:

• No child dies from preventable causes before their 5th birthday
• All children learn from a quality basic education and that,
• Violence against children is no longer tolerated

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.

Application Information:

Please attach a copy of your CV and cover letter with your application, and include details of your salary expectations. A copy of the full role profile can be found at www.savethechildren.net/careers/apply

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

All employees are expected to carry out their duties in accordance with our global anti-harassment policy.

Save the Children does not charge a fee at any stage of the recruitment process.