Protection Officer – Yemen

INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.

Terms of reference

Job Title: Protection Officer

Code: SR-35-2621

Duty station: 25% Aden and 75% Taiz (Al-Turba and Taiz city)

Starting date: 01/10/2022

Contract duration: 9 months

Reporting to: Project Manager

Supervision of: Technical supervision of the work of all protection staff working under this project: •Activity coordinators per typology (CP, women protection and PWSN) •Case management supervisors (CP, women protection and PWSN) •Social workers and Case manager supervisors (CP, women protection and PWSN) •Collective PSS team: PSS supervisor and PSS workers •Prevention focal point •Data entry protection (CP, women protection and PWSN) •Psychologist •Psychiatrist •Livelihood activity coordinator – for beneficiary screening/selections, oversight of CMS effort

Dependents: Non-family duty station

General context of the project

This program is part of the integrated multi sectoral humanitarian response plan for Taiz, to be implemented by INTERSOS, combining protection and nutrition services, livelihoods (ERMS) and WASH assistance (under BHA funding), with protection monitoring (UNHCR) and health services (seeking WHO, UNICEF and OCHA YHPF funding – till present no fund secured for any of the 4 targeted districts).

The program further integrates different humanitarian programming strategies: community participation and engagement throughout the project cycle, gender, conflict, age and environmental sensitivity in the design and implementation of activities. The project builds on the ‘do not harm’ principle.

The activities will be implemented through a combination of static and semi-permanent approach, further ensuring a maximum coverage and impact through outreach activities. Professional staff will be supported by a team of trained community outreach volunteers to establish community protection mechanisms. Local partnerships, including the involvement of local committees, local authorities and local associations (CBOs), will be a key factor in the project implementation.

The project aims to provide an integrated intervention, where protection activities consider the WASH and nutrition conditions of conflict affected communities and seek for referral pathways for other services (referral maps). WASH and nutrition activities will ensure a very high level of protection mainstreaming, while protection activities will ensure heightened attention for WASH/HP messages, and permit integration of nutrition services at the community centers and COVID-19 adaptation and prevention/mitigation mainstreaming.

General purpose of the position

The Protection Officer will perform the following duties:

• Training/Capacity building on case management and collective PSS for project staff
• Train other teams like WASH and nutrition on protection mainstreaming
• Review/develop SOPs for case management, referral pathways
• Support in report writing, data analysis and provide protection trend analysis
• Coach/support project staff in using case management, PSS and reporting tools

Main responsibilities and tasks

• Update SoP and formats in collaboration with the protection coordinator for case management.
• Capacity building for the staff on case management for CP/women protection/PwSN; developing regular capacity building plans for the protection staff with the support of the protection coordinator aimed to strengthen the project team’s capacity to meet protection and gender minimum standards.
• Train and coach the key protection staff on management of community-based protection activities.
• Train other teams like WASH and nutrition on protection mainstreaming
• Develop a standard training package: basic training package (general protection, protection mainstreaming, case management principles and steps, CP, women protection, PSS, PSFA) for all project staff
• Mentoring for staff on protection technical aspects and databases filling and use and adherence to data protection protocols.
• Coach/supporting the team in using reporting and case management (Intake forms, etc.) tools in an informed manner, aimed to increase quality and consistency of data collection and assessment; to guide the team towards enhancing the quality of the information (to prepare to use for advocacy, reporting, case assessment etc.)
• Provide ongoing protection analysis (including aspects of conflict analysis, gender, and risk management) and lessons from project experience to inform the project manager and protection coordinator, and program coordinator and head of mission in improved program development, implementation and policy/advocacy work.
• Support Protection Coordinator with pre-review Case Management lists put forward on a monthly basis for cash assistance.
• Review case management intake forms to ensure quality & completes and monitor case follow-up systems in place post referrals (internal and external).
• Conduct field monitoring and ensure that data protection procedures and processes are followed by Protection and other INTERSOS staff involved in handling confidential data.
• Ensure review and solid roll out of hotlines services and complaint-feedback mechanism.
• Participate in partner and technical meetings.
• Represent INTERSOS with donors on specific protection programming related issues.
• Support PM in monthly report production for BHA
• Support PM in supervision of the monthly uploading of activity info data set – randomly cross check the data
• Support PM in the delivery of quarterly progress reports
• Draft and edit protection trend analysis based on data coming from project activity implementation (every 6 months – mid-year and end of year)
• Through observation and regular evaluations, oversee and ensure the quality of collective PSS activities.
• Build the capacity of CBO staff and ensure proper evaluation and monitoring.
• Develop awareness sessions based on the needs of children and adults in collaboration with the Protection Coordinator.
• Ensure correct application of cash for protection guideline
• Ensure well integration between protection and Livelihood through assessing gaps in Economic and Social empowerment activities, make recommendations/suggestions for improvements to the supervisor and develop strategies to address the gaps.
• Participate in the development of activities that aim to engage men and boys in prevention activities.
• Lead Assessments to select CFSs, and work closely with Project staff to build capacity of CFS staff.
• Coach/support project staff in handling particularly complicated protection cases – i.e. coaching on how information is collected/reported and how to best use it to develop and implement the most appropriate case plan

Required profile and experience

Education

University Degree in Social Sciences or related field​

Professional Experience

Minimum 3 years relevant professional experience in the protection sector (of which at least 1 year in a supervisory role)​

Professional Requirements

• Excellent analytical skills, observation and analysis capacity

• Able to ensure quick quality delivery in stressful environment

• Very strong interpersonal skills: strong communication and diplomatic skills

• Practical and problem-solver

• Excellent ability to establish interpersonal relations and good negotiation skills

• Good knowledge of MS Office (Word, Excel, Outlook) and other relevant software

• Ability to deal with stress and demanding working environment

• Readiness to commit and adhere to the values, mission and vision of INTERSOS

Languages

• Excellent written and spoken English

• Native Arabic speakers would be a strong asset (incl. read and write)

Personal Requirements

• Strong team spirit, comfortable in a multicultural environment

• Strategic vision and planning

• Teamwork

• Ability to work and adapt in different environments

• Very strong interpersonal, communication and diplomatic skills

• Practical and problem-solver