Protection and Inclusion Program Coordinator

General Description of the Programme:

GOAL an International Humanitarian Organisation has had a presence in Turkey since 2013 and has been contributing to the migrant response since 2016 with a focus on responding to needs in health service delivery, social safety nets and the protection of vulnerable and marginalised migrants in southern Turkey.

GOAL has been working in Syria since 2013, responding to the acute needs of conflict-affected communities. GOAL is working in Idleb Governate, both through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, and provision of Water, Sanitation and Hygiene (WASH) through support to Water units, as well as emergency support to recently displaced households.

GOAL has been working in North Aleppo Governate since 2019, through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, as well as emergency support for recently displaced household.

GOAL has two projects (ECHO funded LINK and PRM funded GREEN) in Turkey, LINK program targets refugees from nomadic / semi-nomadic backgrounds and those engaged in seasonal agricultural labor. LINK has been designed to address and mitigate protection concerns of the vulnerable / marginalized refugees through provision of critical information and raising their awareness on their rights, obligations and services available in Turkey, by sensitization/advocacy (targeting key stakeholders and service providers, etc.) activities, and Individual Protection Assistance (IPA) services to enable highly vulnerable refugees to access to basic, social and protective services available under the provisions of Temporary and International Protection regulations in Turkey. On the other hand, Green program aims to improve socioeconomic inclusion, resilience and self-sufficiency of highly vulnerable/excluded women and girls from host and refugee communities (Syrians as well as those living in program locations under the international protection regulation) including nomadic communities and seasonal agriculture workers from both communities through integrated and market driven livelihood opportunities and protection services, including language courses and vocational skills training on greenhouse production and agriculture; case management (CM)/coaching services, establishment of a women cooperative, protection outreach, information provision and awareness raising; and provision of special needs and individual protection assistance services.

Overview of the role:

GOAL seeks a Protection and Inclusion Program Coordinator (PICO) for the ECHO-funded LINK program and BPRM-funded GREEN program. The program aims to connect vulnerable and marginalized communities to available state and non-state services in Gaziantep, Sanliurfa, Hatay, Mersin and Adana using the outreach, advocacy, and Individual Protection Assistance (IPA) approaches. LINK is currently starting its third year, addressing and mitigating protection concerns of the vulnerable/marginalized refugees through provision of critical information and raising their awareness on their rights, obligations and services available in Turkey, by sensitization/advocacy (targeting key stakeholders and service providers, etc.) activities and Individual Protection Assistance (IPA) services to assist vulnerable individuals to access to basic, social and protective services available under the provisions of Temporary and International Protection regulations in Turkey. LINK program also includes delivery of legal counselling and psychosocial support /psychoeducation activities. The PICO is also responsible for the protection component under the GREEN project which also includes IPA, Protection Outreach and Awareness Raising Activities.

S/he is responsible for managing relationships at field with local protection related authorities, clusters, national and international NGOs, other service providers and beneficiaries. S/he will contribute to achievement of GOAL Turkey’s annual country objectives through quality program implementation and contributions to program development and oversight. This role requires astute skills in building and sustaining relationships and coordination with diverse stakeholders to facilitate successful program implementation. He/she is also responsible for general activities that are indispensable when it comes to project implementation, such as diagnostics, planning, activity management, team supervision, and support to financial, logistical and procurement management of activities.

S/he will also supervise the implementation of GOAL’s safeguarding policies and guidelines, including the Child + Adult Safeguarding Policy, Child Protection (CP) Policy, Protection from Sexual Exploitation and Abuse (PSEA) Policy, the Code of Conduct (CoC) and the Whistleblowing Policy, with the aim of creating a working environment free from SEA of children or adults perpetrated by GOAL or its members.

Main responsibilities:

Overall, the PICO is responsible for the development of the programme approach, guiding the program teams and ensuring the technical quality of programme delivery as well as safeguarding across the programme. Experience in delivering quality programming, on time and in budget are key requirements of a successful applicant. Integrating service delivery across program departments and promoting evidence-based programming which takes into account a view of the system as a whole, is key to this position, as is a commitment to flexible management. The PICO has the responsibility for ensuring that a cross-cutting agenda (Child Protection, Gender, Marginalized Minority Groups, Accountability, Safeguarding, climate change adaptation and Partner Capacity Building) is systematically embedded in programme design and implementation.

RESPONSIBILITIES

Programme delivery and Technical Oversight

• Work with GOAL Deputy Programme Coordinator, Deputy Program Managers (DPM), social services officer, protection monitoring and reporting officer (PMRO), Safeguarding Officer and other key program staff based in all five provinces to comprehensively manage all protection programming.
• Provide leadership and direction in delivery of the technical aspects of protection and inclusion programmes.
• Identify opportunities to strengthen programmes results and impact through strategic programme integration especially around protection, social cohesion, and livelihoods.
• Develop detailed workplans for each team, set provincial targets and standards, and closely monitor program progress and achievement of established milestones in accordance with the program design.
• Closely monitor the pace of program implementation and take the lead in proactively addressing any barriers to timely implementation. This may include (but is not limited) to proposing design adjustments, issue identification and solution setting, addressing capacity or performance gaps among program staff, liaising with other departments to resolve issues related to finance or procurement, addressing issues with implementation partners, etc.
• Manage program budgets responsibly through ensuring good program financial management by making budgetary decisions, monthly monitoring implementation of activities versus spend rates and budget updating, reviewing all field support requirements and costings, and ensuring that donor budget is adhered to, and modified, as necessary.
• Continuously identify opportunities and measures to strengthen programmes results and quality and impact through strategic programme integration especially around protection, social cohesion, and livelihood and implement these measures in a timely manner.
• Conduct regular team meetings, set reporting mechanism and tools to ensure project is implemented in line with agreed work plans.
• Work closely with the MEAL Coordinator, Livelihood team, Communication Specialist, Stakeholder Engagement Specialist and System teams, stakeholders, experts/consultants to ensure a holistic and cohesive approach.
• Ensure quality implementation through compliance and adherence to relevant donor policies, procedures and guidelines of GOAL, the donor, and the Government of Turkey, including internationally recognized protection and social services standards.
• Coordinate activities with various teams and departments and ensure that programs’ objectives and activities are properly understood internally by relevant GOAL departments.
• Ensure GOAL policies and procedures for programme management are known and are being implemented by GOAL staff members. Develop and roll-out Programme SOPs and train staff on SOPs and other prevalent GOAL policies.
• Contribute to GOAL program strategy design and implementation of ACPs and other relevant strategic initiatives by GOAL.
• Work closely to ensure that project risks are appropriately managed, including financial, programmatic, staff safety/security and reputational risks.
• Ensure the implementation of GOAL’s safeguarding policies and guidelines along with the supervision of Safeguarding Expert and Global Safeguarding Advisor.

Team Management

• Directly line manages Deputy Programme Coordinator who is supervising Deputy Program Managers Mersin, Hatay, Urfa and Antep, Social Services and Coaching Programme Manager in Adana, Protection Monitoring and Reporting Officer, Safeguarding Officer, Social Services Officer, eensuring that adequate quality and technical standards are considered and respected throughout implementation.
• Provides guidance and supervision to location-based protection staff including protection team leaders, protection workers, protection outreach workers, community access staff, psychologists and protection legal counsellors who are responsible for the delivery of programme activities and ensure the quality of programme delivery.
• Conduct regular meetings with the project technical teams at all levels as a vehicle for monitoring progress, overseeing workplan and providing technical leadership and guidance to project staff.
• Ensure GOAL incorporates inclusion throughout its project cycle and ensures GOAL’s workplace incorporates inclusion in its work practices.
• Ensure relevant HR processes are followed including recruitment, performance appraisals and capacity development. Ensure that all program staff receive regular (at least annual) performance reviews from their line manager. Conduct regular performance reviews for all staff under his/her direct supervision.
• Ensure adherence with GOAL’s code of conducts and other internal policies i.e. on confidentiality, safeguarding, equality, diversity and inclusion including the GOAL’s commitments to the protection from sexual exploitation and abuse (PSEA).

MONITORING, EVALUATION, ACCOUNTABILITY AND LEARNING (MEAL)

• In collaboration with the MEAL Coordinator, ensure that programmes are closely monitored, evaluated, and delivered as expected by per our target communities, our donor through our contractual obligations and other concerned stakeholders.
• Work with the MEAL team to support the development of appropriate M&E, learning and programme management tools and systems and to develop internal mechanisms for knowledge management. This includes contribution to program assessment forms and other tools.
• Ensure program quality of GOAL is monitored and that knowledge management activities and organizational capacity development is provided to GOAL teams as appropriate.
• Improve the quality of services provided, analysis and dissemination of M&E data and lessons learnt, and review/revise GOAL’s and other best practice guidelines.

PROGRAMME DEVELOPMENT & REPORTING

• In close collaboration with the Programme Director, provide oversight of the donor and internal narrative reporting, ensuring that all reports meet the appropriate standards and are delivered on time and to exceptional quality standards.
• Actively support/lead the development and drafting of concept notes, full proposals, modification requests, and supporting documents, such as needs assessments, in coordination with the Programme Director and in line with pre-agreed timelines.
• Support evidence-based programme development and learning, monitor programme progress, resulting in real-time programmatic adaption, ensuring evidence for learning.

REPRESENTATION

• Contribute and ensure active participation in and to forums, coordination and working groups meetings, to develop and nurture fruitful relations and referral partnerships
• Represent GOAL with Technical Government Ministries at all levels of project implementation, as well as for donor interaction, in collaboration with and as determined by the Programme Director and the Liaison Coordinator.
• Establish and maintain professional relationships and communication lines with relevant local authorities and representatives, non-government organizations, managing communications, organizing and facilitating meetings at field level as needed.
• Coordinate and support visits from representatives from government, donors, GOAL and another I/NGOs.

MEDIA/PR/VISIBILITY

• Provide content and a technical review of publicity materials, including project and programme brochures, case studies and press releases, etc.
• Review all curriculum and Information, Education and Communication (IEC) materials for content prior to production.
• Actively participate in donor and/or media visits to field activities.
• Provide necessary oversight to all visibility products including case study, programme fact sheet/brochures, videos, and pictures to help raise the profile of the LINK and GREEN programmes and to link these efforts to the advocacy strategy and objectives.

OTHER

• Contribute to mainstreaming humanitarian and protection principles across GOAL’s programme and workplace.
• Work with the GOAL Systems departments, to ensure comprehensive buy in and understanding of programme goals and commitment to same, along with action plans. Lead in dialogue to ensure systems are informed, are participating in planning and delivering appropriate support to the programmes teams.
• Develop IT, procurement and recruitment plans and logistic timelines in line with committed program activities and closely follow up with their implementations together with respective system department leads.
• Ensure appropriate information flow within the Protection team, across departments, and also with the line manager and Goal Turkey (GT) SMT.
• Carry out other duties as requested by the Programme Director

**Only those with Turkish Citizenship will be considered eligible for this process**

REQUIREMENTS

• At least 5 years of experience gained in technical level social work/protection programming targeting marginalized communities including case management, advocacy, outreach, and community development.
• At least 3 years of experience with an I/NGO at coordination level with demonstrable ability to lead a team of technical staff overseeing community level programming.
• Postgraduate degree in social sciences preferably in social work and/or social development.
• Demonstrable previous experience in programme planning, budgeting, implementation, and review in particular with implementation by national partner(s).
• Experience in developing effective empowerment strategies for refugee communities.
• Experienced and confident in representation with government at all levels; with donors including ECHO, EU, USAID; the UN agencies including OCHA and the cluster system; and I/NGOs.
• Excellent management skills with the ability to quickly re-prioritise activities to meet the demands of the programme in a rapidly changing context environment.
• Extraordinary diplomacy skills and ability to rapidly read situations and determine appropriate responses.
• Good interpersonal and facilitation skills with the ability to lead teams to reach consensus on complex and/or divisive issues.
• Demonstrated ability to anticipate delays and bottlenecks, analyse risk and pre-emptively manage it.
• Commitment to capacity building of GOAL staff.
• Excellent presentation, oral and writing skills in Turkish and English.
• Proficiency in Arabic and other languages used by targeted refugee communities is an advantage.

General terms and conditions

Safeguarding

Children and vulnerable adults a must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

Accountability within GOAL

Alongside our safeguarding policy, GOAL is an equal opportunities employer and has a set of integrity policies. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:

• Comply with GOAL’s policies and procedures with respect to safeguarding, Code of Conduct, health and safety, data protection and confidentiality, do no harm principles and unacceptable behaviour protocols.
• Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
• Report any concerns about inappropriate behaviour of a GOAL staff or partner.

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.

Thank you.