Protection and Access Worker – Gaziantep

  • Contractor
  • Gaziantep Türkiye
  • TBD USD / Year
  • GOAL profile

  • Job applications may no longer being accepted for this opportunity.


General Description of the Programme:

GOAL an International Humanitarian Organisation has had a presence in Turkey since 2013 and has been contributing to the migrant response since 2016 with a focus on responding to needs in health service delivery, social safety nets and the protection of vulnerable and marginalised migrants in southern Turkey.

GOAL has been working in Syria since 2013, responding to the acute needs of conflict-affected communities. GOAL is working in Idleb Governate, both through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, and provision of Water, Sanitation and Hygiene (WASH) through support to Water units, as well as emergency support to recently displaced households.

GOAL has been working in North Aleppo Governate since 2019, through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, as well as emergency support for recently displaced household.

GOAL has two projects (ECHO funded LINK and Irish Aid) in Türkiye, LINK program targets refugees from nomadic / semi-nomadic backgrounds and those engaged in seasonal agricultural labour. LINK has been designed to address and mitigate protection concerns of the vulnerable / marginalized refugees through provision of critical information and raising their awareness on their rights, obligations and services available in Türkiye, by sensitization/capacity building (targeting key stakeholders and service providers, etc.) activities, and Case Management (CM) and Individual Protection Assistance (IPA) services to enable highly vulnerable refugees to access to basic, social and protective services available under the provisions of Temporary and International Protection regulations in Türkiye. On the other hand, Irish Aid grant is targeting earthquake survivors and providing humanitarian assistance to affected families.

Position Summary

Line managed and supervised by the Protection Team Leader, the position holder will be working in close collaboration with LINK team operating in respective program location, particularly for case management and engaging the community to be involved in project activities based in Gaziantep province. Mainly, she/he will be responsible for case management, awareness raising activities and involving the community as target group of LINK project besides the other project activities that supervisor requires in the line within per GOAL’s respective SOPs and Guidelines. Position holder needs to contribute to team coordination, ensuring adherence to technical quality standards and who has experience in community engagement who plays a key part in fostering positive relationships and ensuring the successful delivery of services to vulnerable communities.

Duties, objectives, and competencies

  • Support GOAL teams to design and deliver culturally appropriate and competent practices to host/refugee community members specially refugees from the Dom, Abdal and nomadic/semi-nomadic groups and seasonal agricultural workers in the SE region.
  • Work with refugees and community leaders from Doms, Abdal and other nomadic/semi-nomadic groups and seasonal agricultural workers to identify and utilize community spaces where groups activities can be organized.
  • Follow up and record important community days and events of Dom, Abdal and other nomadic/semi-nomadic groups and seasonal agricultural workers (both from refugee and host communities) and participate in community events and activities organized by these communities.
  • Provision of case assessment to determine eligibility and plan the needed assistance; and service delivery, including accompaniment, information counselling, in kind aid delivery, etc. following a thorough protection risk analysis and case planning to beneficiaries on daily basis at the field and GOAL’s SSC.
  • Plan and implement CM activities with the following steps: intake and registration, assessment, case planning, implementation, follow up and case closure.
  • Accompany beneficiaries as needed and support them to access essential services.
  • Information provision and assist beneficiaries about GOAL services and schedules upon completion of relevant forms/needs assessment.
  • Ensure to record registered cases in the database on time and as required with quality and following up on referred cases and keep record on outcomes, update the information as necessary and ensure that progress is updated in the database consistently and completely.
  • Being responsible with the community focal points to evolve strong relationship with nomadic, semi-nomadic groups and conducting awareness raising activities both in GOAL’s Social Support Centre and in the field.
  • Having/building good healthy relationship with GOAL targeting communities
  • Work closely with community statutory services officers, social services staff, and protection legal counsellors for appropriate actions for the clients when needed.
  • Encourage and facilitate participation of beneficiaries in the planning, delivery, and evaluation of activities and services provided.
  • Ensure that protection activities are compliant with GOAL accountability principles and general protection and case management principles.
  • Ensure that all data for project activities thoroughly documented and stored with due consideration of confidentiality and data protection principles.
  • Ensure respective Means of Verification (MoVs) and hard copy files as to program activities (CM, Protection Outreach, Awareness Raising, etc) are issued / collected, filed, and stored at a timely fashion and as requested as per program’s MEAL Plan.
  • Report to Protection Team Leader at requested frequency and any other duties related to the job as directed by the supervisor, including in person and written translation.
  • Ensuring and being aware about impartiality and confidentiality of beneficiaries.
  • Work with supervisors and peers in harmony to achieve LINK workplans, objectives and targets.
  • Ensuring adherence with GOAL’s code of conducts and other internal policies i.e., on confidentiality, safeguarding, equality, diversity, and inclusion including the GOAL’s commitments to the protection from sexual exploitation and abuse (PSEA).

Requirements (essential)

  • Turkish Citizenship.
  • Fluent in Arabic and Turkish, Kurdish language is an advantage.
  • Work experience on Case Management, outreach activities and information awareness raising sessions on various subjects, including protection risks and access to services and social assistance to target groups.
  • Demonstrated understanding of issues affecting Roma, Dom, Abdal and other nomadic/semi-nomadic and sessional agricultural workers, earthquake affected refugee/host community members.
  • University degree in related field (e.g., social work, sociology, international relations, law, psychology, and other relevant disciplines) and/or 1-2 years’ work experience in I/NGOs in similar positions (in paid or voluntary capacity) preferably in Southeast of Turkey.
  • Demonstrated ability to effectively engage and communicate sensitively with GOAL targeted population.
  • Experience in developing and maintaining successful partnerships with GOAL targeted communities.
  • Work experience with nomadic / semi-nomadic refugees and/or those engaged in seasonal agricultural labor, mainly in Gaziantep.
  • Understanding of rights and protection issues of refugees, particularly children and women.
  • Strong communication skills, both in Turkish and Arabic. Written skills in Arabic and communication skills in English are strong assets.
  • Experience in Child Protection and GBV case management.
  • Experience of delivering community-based protection activities at field level.
  • Experience in delivery of awareness raising and protection outreach activities.
  • Experience in teamwork with people of diverse backgrounds.
  • Proven planning, communication, interpersonal, and representation skills.
  • Strong writing and documentation skills.
  • Flexibility, proactivity, enthusiasm, and willingness to learn from others.
  • Good level of knowledge and practice with Word, Excel, Outlook, etc. required.

General terms and conditions


Children and vulnerable adults a must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

Accountability within GOAL

Alongside our safeguarding policy, GOAL is an equal opportunities employer and has a set of integrity policies. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:

  • Comply with GOAL’s policies and procedures with respect to safeguarding, Code of Conduct, health and safety, data protection and confidentiality, do no harm principles and unacceptable behaviour protocols.
  • Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
  • Report any concerns about inappropriate behaviour of a GOAL staff or partner.

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.

Thank you.

How to apply

Interested? Then apply for this position via clicking on the “apply now” button and fill out the application form. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English. Qualified female candidates are strongly encouraged to apply.

Application deadline is 5 March 2024.

Please note that only shortlisted candidates will be contacted.

“Please note that GOAL does not charge a fee of any kind or any other financial obligation at any stage of its recruitment process (application, interview, processing, training, induction) or other fees, or request information on applicants’ bank accounts. GOAL does not work with intermediary institutions and individuals or employment agencies during the recruitment process. If any fee or payment is requested from you at the application or any stage of the recruitment process, please do not respond.”

GOAL’ün, işe alım sürecinin (başvuru, başvuruların işlenmesi, mülakat, eğitim, oryantasyon) hiç bir aşamasında hiç bir şekilde ücret talep etmediğini, başvuru sahibine herhangi bir finansal yükümlülük yüklemediğini ya da başvuru sahibine ait banka bilgilerini talep etmediğini unutmayınız. GOAL işe alım süreci boyunca hiç bir aracı kurum ya da kuruluş yahut istihdam bürosuyla çalışmamaktadır. Eğer başvuru sırasında ya da işe alım sürecinin herhangi bir aşamasında sizden herhangi bir ücret ya da ödeme talep edilirse lütfen yanıt vermeyiniz.

Deadline: 5 Mar 2024

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