Program Officer, Roving Direct Services

**Job Overview:**The headquarters Resettlement Team oversees the implementation and quality of services for refugees within their early resettlement period. The team supports IRC local office staff in implementing high quality programs by providing technical assistance, training and monitoring. The Preferred Communities (PC) Intensive Case Management (ICM) Program, funded by the Office of Refugee Resettlement (ORR) offers tailored case management to the most vulnerable refugees. This position will be expected to travel up to 70% of the
time to any IRC resettlement site to provide a range of strengths-based, client-centered case
management services The Program Officer for Roving Direct Services supports the quality of services including training, monitoring and reporting related to the Roving Direct Services team. The Roving Direct Services Program Officer reports to the Senior Program Officer for Roving Direct Services in the Resettlement, Asylum and Integration Department in the US.

Major Responsibilities:

• Support the overall management and implementation of the HQ Preferred Communities Roving Direct Services team to support all local IRC sites.
• Supervise and mentor two to three staff to ensure their skills and efforts respond to the needs of local IRC PC programs.
• Conduct a needs assessment before arriving at each site to determine the office’s needs, a plan of action, and resources needed.
• Provide on-the-ground and/or virtual Intensive Case Management, Supplemental Case Management and/or ORR Initial Resettlement Services programming to clients in partnership with local site staff. Services may include assisting local office staff in determining client eligibility for enrollment, conducting intake assessments, developing individualized, SMART self-sufficiency plans, evaluating client progress through regular interim assessments, and assisting clients in navigating healthcare and social service systems.
• This role may be asked to temporarily supervise and support local staff when needed.
• Maintain accurate records in electronic case files and required databases and consistently ensure the confidentiality of information relevant to cases.
• Ensure local staff receive tailored support for complex cases.
• Manage and supervise interns as appropriate and necessary.
• Other responsibilities as assigned include the provision of direct services to clients when needed.

Job Requirements:

Education:

• Bachelor’s degree or equivalent work experience.

Work experience:

• Minimum two years progressive non-profit experience, preferably with experience in the IRC’s Preferred Communities Intensive Case Management Program.
• Previous experience supervising case managers strongly preferred.

Demonstrated Skills and Competencies:

• Demonstrated in-depth knowledge of US Refugee Resettlement Programs

Preferred experience & skills:

• Excellent verbal and written communication skills as well as an overall ability to be clear and concise in all communications.
• Strong organizational and time-management skills; proven ability to prioritize and deliver on time.
• Strong analytic problem-solving skills.
• Ability to work both independently and in a dynamic, cross-functional global team structure.
• Highly proficient in Microsoft Office suite.
• Demonstrated ability to work effectively with stakeholders at all levels.
• Ability to manage others and work through change in a proactive and positive manner.

Working Environment:**

• A combination of standard office environment, remote work, and ‘field’ time within the service
  delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirement.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.