Professional Standards Coordinator

£23,151-£24,168

Full Time

Permanent

1

We currently have a vacancy for a Professional Standards Administrator within the Professional Standards Department (PSD). The administrator is a very important function of the team in giving support and advice to PSD, the Office of the Police & Crime Commissioner (OPCC), Complaint Service Recovery Team, members of the public and any other interested third parties.

The main functions of this role are to provide accurate, efficient, and professional administrative support within PSD. This will involve carrying out administration and research to ensure compliance with policies and procedures and particularly the guidelines related to the Police (Conduct) Regulations 2020 and Police (Complaints and Misconduct) Regulations 2020 and Approved Professional Practice (APP) relevant to the role. You will report to the Deputy Appropriate Authority.

The post holder will act as the first point of contact for enquiries from members of the public in relation to their complaints, PSD staff with queries, and other departments with an interest in PSD matters, ensuring they are dealt with promptly, efficiently, and courteously.

On behalf of PSD the post holder will conduct written and telephone communications, providing specialist advice and knowledge referring relevant issues for follow up to the correct person with PSD or other departments.

It is essential for the post holder to have experience in exercising diplomacy, tact, and discretion in managing sensitive personal and confidential matters.

A key role of the post holder is to also provide administration support to Misconduct Hearings. Full responsibilities for this element can be found in the Job Description.

The role is advertised as permanent and full-time and has been categorized as one which is ‘Agile’ (home working permitted) with occasional visits to a police station for administrative procedures as required. If you are interested in this role, please see the full Job Description.