First-year Academic Services & Success Facilitator

At the intersection of mind and action, Ryerson is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do.

Ryerson University welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us to expand our capacity for diversity in the broadest sense. In addition, to correct the conditions of disadvantage in employment in Canada, we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+. Please note that all qualified candidates are encouraged to apply; however, applications from Canadians and permanent residents will be given priority.

In August 2021, the university announced that it would begin a renaming process to address the legacy of Egerton Ryerson for a more inclusive future. Let’s write the next chapter together. To learn more about our work environment, colleagues, leaders, students and innovative educational environment, visit www.ryerson.ca, check out @RyersonU, @RyersonHR and @RyersonECI on Twitter, and visit our LinkedIn company page.

Faculty of Engineering and Architectural Science (FEAS)

At FEAS, we immerse ourselves in the economic, social and technological communities we serve. As they evolve, we shift to meet their needs, leveraging our strengths and generating novel solutions. It is our mission to be a leader in Canada, where highly-skilled, adaptable students and researchers develop as people and professionals and work together for one purpose: to improve quality of life around the world.

FEAS has close to 5,000 undergraduate students enrolled in nine programs; over 800 graduate students in ten master’s and six doctoral programs; and over 150 faculty members. In 2017, FEAS achieved the top 10 recognition in Maclean’s among undergraduate and graduate engineering schools in Canada and in US News & World Report for research productivity and impact.

First-Year Engineering Office (FYEO)

FYEO supports students in their foundational first-year of engineering. Its award-winning team offers guidance and resources, and answers all of their questions about their academic career and beyond, including facilitating study halls and representing their concerns.

The Opportunity

The First-year Academic Services & Success Facilitator will provide a range of administrative and analytical support to coordinate day-to-day operations. Provides advice, support, guidance to staff and students and engages in the promotion of programs and the department. Researches, recommends and implements efficient internal office systems and procedures and is responsible for coordinating and monitoring budgetary activities and preparation of analytical and statistical reports.

Responsibilities

• Provide leadership to the Student Advisors on curriculum and student advising
• Develop and implement academic initiatives
• Provide support to the Program Director
• Ensure partnerships management to all program areas and internal stakeholders
• Human resources management

Qualifications

• Successful completion of a post-secondary degree in business administration/management or a relevant field and a minimum of 3 years of experience in a similar role within an office environment with the following requirements:
• Curriculum and/or student advising
• Budget administration and reporting preparation, database applications and website content
• Coordinating and collaborating with external partners and providing research support, scheduling and event coordination
• Demonstrated knowledge and application of university academic policies and procedures to provide information regarding course requirements, registration procedures, appeals procedures, transition program; administrative policies of various Ryerson departments such as Financial Services regarding charge backs and purchase requisitions; knowledge of bargaining units and their collective agreements.
• Demonstrated technical software skills with programs such as Word, Excel, Access, PowerPoint, Photoshop and website (preferred), to carry out the necessary administrative support functions within the First Year and Common Engineering Office. Knowledge of RAMSS or similar student database operations and knowledge of ORACLE for budget analysis is also required.
• Strong analytical and research skills are required to develop, summarize and make recommendations on various internal written reports.
• Excellent oral communication skills are required in order to effectively interact with students, faculty and staff, including providing guidance and counseling regarding academic curriculum, electives, etc., and to manage sensitive issues associated with students and faculty in an academic department.
• Strong written communication skills are necessary to coordinate, edit and oversee the updating to the collection/maintenance and preparation of materials (letters, reports and documents); responsible for presentation, maintenance and accuracy of information on the Engineering website and editing and updating student handbook, newsletter, calendar, etc…; prepare projects/proposals related to the First-Year Engineering Office.
• Solid organizational and time management skills are required in order to coordinate and organize program specific functions such as pre-registration, registration and orientation procedures for first-year Engineering students and common Engineering courses; meet project timelines; respond to issues/inquiries and manage in a very fast-paced academic environment; ability to multi-task is essential.
• Ability to coordinate people and material resources in order to monitor and assign tasks to the part-time/temporary staff.
• Demonstrated knowledge of budgeting to organize and manage budget processes for the First Year and Common Engineering Office.
• Excellent interpersonal skills including tact and diplomacy, to ensure efficient and effective support for students and other members of the Ryerson community.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Gmail.

Additional Information

Position Number(s) 10001841 Reports To Manager, Advising and Academic Initiatives Vacancy Type TERM Employee Group OPSEU Work Location Toronto Start Date ASAP End Date 2 years from start date Hours of Work 36.25 Grade and Step 11 Salary Scale 66,620.63 to 79,548.49

We encourage all First Nations, Metis and Inuit peoples or Indigenous peoples of North America, to self-identify in their applications and also reach out to Tracey King, Indigenous Human Resources Lead for support during the selection process.

As part of the selection process, candidates may be required to complete an occupational assessment.

Applications will only be accepted online through Ryerson’s careersite.

Ryerson University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA), and aims to ensure that independence, dignity, integration and equality of opportunity are embedded in all aspects of the university culture.

We will provide an accessible experience for applicants, students, employees, and members of the Ryerson community.We are committed to providing an inclusive and barrier-free work environment, beginning with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please contact [email protected]. All information received in relation to accommodation will be kept confidential.

Please watch a message from Ryerson’s Vice President, Equity and Community Inclusion for more information on our commitment to equity.

Important Notice Re: Job Postings during COVID-19

Following the advice of government and health authorities to slow the spread of COVID-19, all employees have been equipped to work from home until further notice. New employees will also work from home with the exception of those who have been deemed ‘essential’ and are required to be on campus. All recruiting activities including interviews and onboarding are being conducted virtually.

To protect the health and safety of community members on campus and to comply with the recommendations from public health authorities and requirements of the provincial government, Ryerson, like other post-secondary institutions in Ontario, will require employees to be fully vaccinated against COVID-19 and submit proof of vaccination.