Product Specialist

Position Title: Product Specialist

External Description

Product Specialist

Unleash Your Potential

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader. By joining our team, you’ll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates. We encourage you to be yourself, grow with us and unleash your potential.

We are looking for a Product Specialist to join our energetic team! As a Product Specialist at Informatica, you will use your in-depth specific product line knowledge to provide technical expertise to sales staff, other PreSales resources, and the customer. This is a field pre-sales role that requires travel to customer locations up to, and may exceed, 50% of the time, based on the needs of the business.

Essential Duties & Responsibilities

• Provides pre-sales technical support for the development and implementation of complex products/applications/solutions, focused on a specific product line/offering
• Contributes to the knowledge base of subject matter material for your area of expertise and provides feedback for enhancements and future market opportunities to fill product issues and gaps or extend competitive advantage
• Actively participates in alpha & beta testing cycles and maintains level of expertise in technical focus area, solution or domain
• Works to ensure technical wins during sales cycles by performing technical qualification of opportunities where regional teams lack resource on the subject matter, architect solutions from customer requirements, performing solution demonstrations & other proof points, and proving Informatica’s technical capabilities in order to reinforce the value proposition driven by the account team
• Collaborate with the sales staff in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions. May create detailed design and implementation specifications
• Actively participates in obtaining “technical closure” when the product specialist team is responsible for leading an opportunity
• Providing the interface between the field presales and other technology functions within Informatica for product direction and feedback
• Advises on competitive stance and creates counter strategies to competitive threats in accounts
• Creates competitive analysis, keeps up-to-date with industry thinking and product space, promotes integrated solutions, and assists in development of cross-products solutions and promotes cross-product initiatives
• Contributes and maintains the knowledge-base of commonly used demos, presentations, best practices and FAQ’s and provides subject matter material to support the broader presales team
• Provides enablement and mentorship to the broader PreSales community on new and advanced capabilities of Informatica’s solutions and sufficient knowledge of the technical domain
• May create detailed design and implementation specifications for complex products/applications/solutions
• May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client
• May provide consultation to prospective users and/or product capability assessment and validation
• Timely documentation within CRM / Marketing software, as applicable, of customer contact and activity data is required of this role

Knowledge & Skills

• Holds expert-level experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways
• Deep industry knowledge and understanding of a customer’s decision-making process, goals, strategies, and business objectives
• Expert-level presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement
• Complete, “big-picture” understanding of the business and technical contexts of key accounts
• Driven, self-starter who exudes leadership on account set and compels others to get on board
• Fully adept at consultative effectiveness and establishing trust with internal and external customers
• Advanced technical knowledge of hybrid deployment of software solutions, Data Warehousing, Database, and/or Business Intelligence software concepts and products

Education/Experience

• BA/BS or equivalent educational background is preferred
• Minimum 8+ years of relevant professional experience

What’s In It for You?

• Work for a company that’s a leader in everything data and a leader in five Gartner Magic Quadrants
• Robust benefits package: Health benefits, 401K Program, ESPP, Employee Assistance and Wellness Programs, and Paid Parental Leave which includes adoption
• Focus on professional development
• Strong Diversity and Inclusion initiatives
• Be a part of a global team

City: City

State

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Product Specialist

Remote LinkedIn Hashtag

Company Profile

Unleash Your Potential

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader. By joining our team, you’ll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates. We encourage you to be yourself, grow with us and unleash your potential.

EEO Employer Verbiage

Informatica, the Enterprise Cloud Data Management leader, empowers businesses to realize the transformative power of data. We have pioneered a new category of software, the Informatica Intelligent Data Management Cloud (IDMC), powered by AI and a cloud-first, cloud-native, end-to-end data management platform that connects, manages and unifies data across any multi-cloud, hybrid system, empowering enterprises to modernize and advance their data strategies. Customers in more than 100 countries and 85 of the Fortune 100 rely on Informatica to drive data-led digital transformation. For more information, visit us at www.informatica.com, LinkedIn, Twitter, and Facebook.

Conquering the Impossible with data, come join #LifeAtINFA!

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Travel Requirement: Up to 50%