Product Manager – Technology (Riyadh)

About Nana:

Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.

Highlights:

Nana funding: 188M SAR

Current funding stage: Series C

Nana backed by: STV, MEVP, Wamda Capital, Saudi Venture Capital, Impact46, Watar Partners

Duties and Responsibilities:

• Working closely with the BI and technical team to give our customer a WoW search and discovery experience by developing short and long-term product strategies and technical roadmaps.
• While always placing the customer first, drive a global strategy to serve both our end users: the customer and the shopper.
• Develop and managing customer success metrics through collaborating with BI, UX and technical team.
• Understand markets, competition and user pain points in depth
• Manage annual and quarterly product OKRs.
• Look at a problem space for a team scope autonomously and identify problems through quantitative and qualitative research.
• Break complex problem statements into smaller chunks and lead the team into smaller iterative deliveries.
• Deliver roadmaps based on strategies and able to pivot on a strategic direction.
• Align C-Level leadership and different stakeholders towards a specific direction or a certain feature.
• Mentor junior PM’s and establish shared vision across the company by building consensus on priorities leading to product execution.
• Run SCRUM/KANBAN meetings and Stand-ups and maintain the AGILE methodologies.
• Achieve key business objectives by managing both partner solutions and delivery application squads.
• Improved key metrics such as products’ availability through a number of feature releases and improvements on integration channels and establishing machine learning algorithms.
• Managed to improve shopping and delivery agents onboarding rates through improving integration channels.
• Influenced agents (shoppers and delivery men) behaviour through setting business KPI’s and on-demand “pay me” feature.

Requirements

• At least 3 years of prior experience working in a PM role (bonus if within the mobility or geo-mapping industries).
• Previous experience in conceptualizing B2C mobility product solutions and successfully scaling them in the market to capture business value.
• Experience in working on mobile-first experiences with Android or iOS engineers.
• Ability to get hands-on in a complex operational environment, to manage and close the loop on multiple concurring tasks.
• Experience with Lean and Agile methodologies and processes (e.g. sprints, kanban, etc.)
• Good commercial awareness and be able to demonstrate your competence in analyzing, reporting, and efficiently responding to quantitative and qualitative data.
• Proven experience in developing and maintaining good relationships with key stakeholders, partners, and executive management.
• Knowledge of design thinking methodologies to create outstanding user experiences with the help of UX or product designers.
• Experience working within the technology industry/start-up environment is a bonus.
• Educated to BS/MS level (or equivalent).