Privacy Operations Specialist

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us:
At TikTok, our people are humble, intelligent, compassionate, and creative. We create to inspire – for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make an impact happen with a career at TikTok.

Our team’s mission:
TikTok is committed to protecting the privacy of its users. Our Global Privacy Operations team plays an integral role in ensuring that TikTok is a safe and trustworthy place for our community. We are committed to high standards in addressing user requests and privacy queries while taking into account complex operational requirements for a global company.

We work daily to support users with privacy-related inquiries globally by accommodating their requests, guiding them to execute their privacy rights via in-app settings and controls, troubleshooting issues, and striving to provide them with an excellent user experience.

Core Responsibilities:
– Work on TikTok’s Global Privacy Operations handling privacy-related queries from our users based in the METAP region.
– Partner with TikTok’s Office of the Data Protection Officer and Legal Team to resolve user queries related to privacy.
– Effectively identify and resolve problems and issues related to user-escalated privacy concerns.
– Participate in and/or lead projects to improve processes, procedures, and tooling that will allow the team to scale rapidly and sustainably.
– Work cross-functionally across the organization to solve problems.

Qualifications

– Deep understanding of data protection laws in the METAP region.
– Fluent in written and spoken Arabic plus business-level English.
– A data privacy background with at least 4 years of PQE experience in privacy support, a DPO role, a privacy consulting role, or similar operations setting.
– Customer support experience in a fast-paced and specialized environment with a keen eye for detail.
– Possess an ability to assess risk and impact from a privacy and data protection perspective.
– Great written, verbal, and interpersonal communication skills.
– Demonstrated ability to enable the growth of an operation or process-heavy team.
– Able to work in a very fast-paced environment.
– Identify opportunities to improve processes and policies at scale.
– Identify and communicate emerging risks to management and cross-functional partners.
– Experience in an online moderation or trust and safety environment.
– Privacy Certifications such as CIPP/E and CIPM.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals should not be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.