Peripatetic Advanced Support Worker – Knowsley

What makes Community Integrated Care a great place to work:

Community Integrated Care is offering an exciting opportunity for a dedicated and self-motivated candidate to join our Technology Enabled Care Team as a Peripatetic Advanced Support Worker in the Knowsley area.

The role is for night shift work at one of our services in the Knowsley area with travel to other local services on an on-call basis during your shift so you must have a valid UK driving license and be happy to travel throughout the area. A company vehicle can be provided for travel to our services.

The role will see you respond to people’s needs and proactively, providing safe and positive support in all aspects of daily living, ensuring physical, emotional and social needs are met in accordance with their support plans so people dare to reach their goals and aspirations as independently as possible. Use technology to enable the people we support to have choice and control over how they choose to live their lives.

What is The Deal for you?

• Excellent Pay Rate: £12.72 per hour
• Pension: contributory pension scheme
• Benefits: retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app
• Best Lives Possible : You’ll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives possible
• Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you’ll have the support available to lead an easier (financial) life
• Development: We’ll work with you to develop your career or to learn and experience new things. We’re passionate about developing our people! Comprehensive induction and commitment to on going learning and development – opportunities to take NVQ Level 2, classroom based courses and e-learning
• Use of a company vehicle
• 28 days holiday (inclusive of bank holiday)
• Holiday purchase scheme
• Employee of the month and other recognition schemes
• Employee Voice – GameChangers
• We will also pay for your DBS
• At Community Integrated Care, we value all colleagues regardless of age. We are proud to offer pay over the statutory minimum set for young workers once probation has been successfully completed

Community Integrated Care is responding to the changing needs of the population, and the opportunities offered through an increasingly digital world, by investing in a ground-breaking project around technology in care. The project aims to create new TEC solutions that will revolutionise the social care sector and enable those with support needs to live the best lives possible.

We have strong values and we’re proud to pioneer new ways of delivering social care to stand out in our sector. In the past two years, we have won or made the shortlist for over 100 national and regional awards!

Who you’ll be supporting & more about the role:

Day-to-day

You’ll be supporting the people we support as a part of their daily lives and support whilst ensuring open communication between people and their support team in order that support is available when people need and/or want it. Delivering remote and in person, life-enhancing support in line with the organisations Technology Enabled Care strategy and service model, you will be working within a team of responders to monitor alerts and support requests to ensure that all the needs of the people we support are met within a comprehensive and robust framework.

• Supporting people we support to embrace technology as a part of their daily lives and support. Ensure open communication between people and their support team in order that support is available when people need and/or want it and to provide internal subject matter expertise in the use of TEC systems.
• Delivering remote and in person, life-enhancing support in line with the organisations technology enabled care strategy and service model, working within a team of responders to monitor alerts and support requests to ensure that all the needs of the people we support are met within a comprehensive and robust framework.
• To identify risks to customer service or safety, escalating any concerns to line manager. To contribute to the management and mitigation of these risks, through use of TEC or otherwise, to ensure the quality, efficiency, and compliance of all support activity including that delivered from a remote location to support the delivery of the best possible outcomes for individuals.
• To ensure the health, safety, and wellbeing of self, colleagues, and people supported by following the appropriate policies and procedures and escalating any concerns, complaints or poor practice.
• Answer calls within agreed SLA times and ensure care records are updated accordingly after ever interaction.
• To provide the best care and support possible, in accordance with a person’s support needs and create personalised support plans using specialist knowledge, gaining input from other care professionals, so that people’s holistic needs are supported.
• Delivering care and support in line with co-produced plans, and establishing meaningful relationships with the people we support and their loved ones, to truly understand their needs, and ensure they feel engaged, involved and fulfilled.
• To work autonomously to deliver both proactive and reactive supports, keeping people safe and well and helping to develop their independence in accordance with all regulatory guidance and governance.
• Motivate and lead self and colleagues to promote operational excellence, specialist support and person-centred care.
• Highlighting own learning and performance needs (particularly in specialist areas), always striving to be the best they can be, and encouraging those around them to do the same.

Your Values

Our Ideal Candidate:

Demonstrating Personal Qualities – A Place I Belong / Changing Lives It’s all about you…you’ll have high level of self-awareness and enjoy developing new skills and abilities. Your values are important to you and aligned with ours – you work to a high standard and you’ll always do the right thing. You will have an interest in technology and be confident in its use and implementation in providing positive support. You are a good communicator with strong IT skills.

Working with People – Better Together

We work better when we work together – you’ll be a natural at developing relationships with others, working together as part of a team and encouraging others to contribute. A people person, you’ll develop networks in your local community to enhance the lives of the people we support. You will recognise when it is appropriate to seek input from external professionals and make appropriate referrals.

Leading/Managing Services – Purpose with Passion/ Changing Lives

You’re passionate about enabling people to live the life they want to lead. You accept your own mistakes and learn from them, rather than blaming others. You set a good example to others by role-modelling our values. You show an ability to prioritise and make autonomous decisions when dealing with challenging situations. You remain calm, can adapt to change and take action to resolve any challenges you encounter.

Delivering Results/Improving Services – Dare to be the Best

We all have the power to make a difference…you actively seek out opinions from people who use the service, their families and carers to make improvements. You’re not afraid to speak out when it really matters, when you can see something that’s not right. You’re always looking for opportunities to develop and improve yourself and new ways of doing things where you think something can be done better.

Essential Skills, Qualifications And Experience

• Minimum of an SVQ Level 2 Health and Social Care (Scotland) or Level 2 Diploma in Care (England)
• Must be a driver and hold a full UK licence
• Experience of getting to know people individually and ensuring their needs are met in a way that is caring, kind and respectful.
• Experience of working independently
• Understanding of person centred support
• Proven track record of working in a health or social care setting

Desirable Skills, Qualifications And Experience

• Role specific learning as defined by the service or individual’s requirements (eg. Medication competency, mental health awareness, mental health first-aid)
• Experience of working in complex care within a social or health care setting.
• Working with people supported who present behaviours that require intensive support planning and management to ensure their safety and quality of life at all times
• Previous experience of working across multiple sites

Community Integrated Care is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.