People and Culture Coordinator, Jordan (Junior to Mid-Career Professionals)

Organization: Right To Play Jordan

Department/Division: People and Culture

Work location: Amman, Jordan

Authorized to work in: Jordan (Eligible to work legally without requiring sponsorship or work permit)

Target Hiring Range: JOD12,000 – 14,900 per annum (before taxes)

Target Start Date: Immediate

Contract Duration: Annual contract renewed based on performance and budget availability

Closing Date: 28 June 2022

BACKGROUND:

Right To Play is a global organisation that protects, educates and empowers children to rise above adversity using play. By harnessing play, one of the most powerful and fundamental forces in a child’s life, we helped 2.3 million children last year to stay in school and out of work, to prevent life-threatening diseases like HIV and malaria and to stay safe from exploitation and abuse. We are the only global development organization focused exclusively on using play to transform the lives of children and youth impacted by poverty, war, disease and inequality.

Established in 2000, Right To Play reaches children through experiential programming in 15 countries in Africa, Asia, the Middle East, and North America. These programs are supported by our headquarters in Toronto, Canada; London, UK and eight national offices across Europe (Germany, The Netherlands, Norway, Sweden, Switzerland, UK) and North America (Canada, US).

With a shared passion for our mission, our Culture Code guides how we act and interact based on five core pillars:

• Accept Everyone – Be intentional about inclusion
• Make Things Happen – Seek opportunities to lead and innovate
• Display Courage – Act with integrity
• Demonstrate Care – Look after yourself and one another
• Be Playful – Have fun at work

Please visit our website to learn more about who we are and what we do, and watch this video to find out about the five pillars of our Culture Code.

JOB SUMMARY:

The People and Culture (P&C) Coordinator reports directly to the Country Director (CD) and technically to the Director P&C, Global Field or their designee at Right To Play (RTP) Headquarters (HQs). The P&C Coordinator will support all people related matters including hiring employees, managing employee needs and ensuring all employees comply with RTP and government procedures.

Together with the Global P&C team, the P&C Coordinator will spearhead the provision of effective and professional P&C (HR) services and advice. This includes the day-to-day implementation of relevant P&C policies and initiatives from HQs to ensure we recruit, retain and promote highly skilled and motivated people in every area of our work all geared towards enhancing employee experience and productivity. Key elements to the role will be the ability to work collaboratively with a diverse and committed group of managers and their teams; be ‘hands on’ and encourage a team culture that supports effective behaviours and ways of working that demonstrate clear commitment to RTP’s values and mission.

The P&C Coordinator will contribute regularly to RTP’s Global P&C learning and development strategies through active participation in the Global P&C Community of Practice. They will also regularly engage with the Country Senior Management Team (SMT) and provide advice as needed. The P&C Coordinator is also responsible for the collection and management of all employee data via RTP’s Human Resources Information System (HRIS) – MyPlayPortal.

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PRIMARY RESPONSIBILITIES:

Job Responsibility #1: Staffing, recruitment & selection and offer management (20% of Time):

• Develops and implements recruitment strategies for the efficient and timely hiring and placement of employees with guidance from the Global Talent Acquisition Specialist;
• Supports hiring managers with job reviews and development of job descriptions and works with the global compensation team to determine job classification and remuneration.
• Recommends and advertises openings in relevant job posting channels (e.g. career’s page, social media, job boards, and internally).
• Coordinates the process of developing assessment tools, screens applications, arranges and participates in interviews and makes recommendations to the Hiring Managers and CD.
• Collaborates with the Global Talent Acquisition Specialist to conduct trainings for Hiring Managers on interviewing approaches as required.
• Conducts reference checks, notifies candidates about the results of the selection process and negotiates and prepares job offers.
• Updates recruitment records in internal database and applicant tracking system (VidCruiter)
• Coordinates the placement of interns and volunteers and administers their related issues.
• Facilitates and participates in employee orientation by preparing onboarding plans, scheduling Meet and Greet with key employees; facilitates office arrangements and supports supervisors in the orienting of new employees into the organization and role.

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Job Responsibility #2: Compensation and total rewards (15% of Time):

• Administers and provides advice to staff and management on salary and related benefits, health insurance, life insurance, employee’s old age benefits (EOBI) and other entitlements.
• Oversees the administration of benefits programs within the country including the enrolment of benefits for eligible employees and the removal of departed ones.
• Liaises with HR service suppliers and insurance company regarding employees’ benefits.
• Works with the legal advisor to ensure that the latest development in employment related laws in the country are communicated to the Country Director;
• Supports finance team and the legal advisor to ensure that RTP complies with all Government statutory regulations and recommends changes to benefits and entitlements on the basis of local labour laws.
• Supports salary and entitlement surveys.

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Job Responsibility #3: Payroll and HR information management (HRIS) (15% of Time):

• Manages all employee data in HRIS and ensures that information is up-to-date and accurate .
• Ensures all changes in staffing are reflected in HRIS including adding new hires, making changes in contract status and terminating staff
• Completes payroll related information and ensures all information is accurate and reflected in HRIS.
• Generates reports from HRIS to support decision making at Country Office level.
• Conducts regular checks to ensure accurate and up to date HR information and documentation.

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Job Responsibility #4: Employee relation and employee services (15% of Time)

• Monitors and manages employee relations issues, maintains confidential records related to grievances and complaints and coordinates their resolution; conducts investigations and liaises with legal consultants to resolve cases when needed.
• With support from the Global People and Culture Team, ensures transparent, fair and consistent application of disciplinary measures.
• Reviews and provides advice on policies that would prevent recurring conflicting situations.
• Provides information, interpretation and advice on RTP’s policies and local employment law to staff and management.
• Oversees administration of all employee status changes such as promotion, transfers or terminations.
• Works with the Global People and Culture team to review and provide advice on interpretation of P&C policies, regulations and rules;
• Informs staff of their rights, responsibilities relating to code of conduct, sexual exploitation and harassment policies and difficulties associated with work and entitlements.
• Liaises with local officials, UN, NGOs and other agencies regarding security issues and ensures staff safety.
• Designs and implements a comprehensive communication plan whereby the employees are kept abreast of issues related to P&C matters.
• Act as Role model and coordinates structured initiatives to promote RTP Culture codes.

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Job Responsibility #5: Performance appraisals, training and development (10% of Time)

• Facilitates the implementation of RTP performance appraisal system; works with the global people and culture team to ensure that managers are equipped with the necessary skills to conduct effective feedback sessions and have difficult conversations
• Supports the supervisors in determining training needs of their team, discuss those needs with the SMT and assists SMT team in determining appropriate staff development plans.
• Evaluates effectiveness and impact of staff development and career support programs and recommends ways to enhance effectiveness and impact.

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Job Responsibility #6: HR planning, policies and implementation (15% of Time)

• Supports the CD with developing and implementing a yearly P&C plan.
• Participates in the budget process, monitors P&C financial performance and coordinates with Finance team and Senior Manager Global Total Rewards to ensure alignment with the approved budget.
• Participates in the development and implementation of the Country Office P&C strategy to ensure alignment with RTP strategy and recommends adjustments to policies, procedures and processes based on the requirements of local labour laws ensuring that legislative requirements are fulfilled.
• Stays abreast of developments in various areas of P&C and shares information with the SMT and Global P&C Team and HQs.
• Supports the development of in country Internal policies in alignment with the country local laws
• Supports and participates in the country office strategic plan development process.
• Responds to legal claims or investigations, seeking legal advice as appropriate

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Job Responsibility #7: Safeguarding (5% of Time)

• Establishes a culture where safeguarding is taken seriously by the SMT and other employees
• Ensures that all safeguarding cases are reported to the CD and Global P&C, Global Field with immediate effect so that an investigation is initiated
• Works with programs and logistics teams to ensure that updated templates are used for contracting third parties.
• Organises trainings for employees and contractors to ensure clarity around safeguarding expectations and code of conduct
• Participates in INGO/NGO forums to share information on the subject among others.
• Ensures safe recruitments for all vacant positions making sure that all measures are taken at every step to implement safeguarding best practices.

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Job Responsibility #8: Other tasks as assigned (5% of Time)

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MINIMUM QUALIFICATIONS (Must have):

EDUCATION/TRAINING/CERTIFICATION:

• Bachelor’s degree or equivalent in HR/business/public administration or related fields

EXPERIENCE:

• 3 years’ experience in human resources management with least 1 year working at the Head Office in-country

COMPETENCIES/PERSONAL ATTRIBUTES:

• Ability to lead and motivate positive and inclusive team values.
• Ability to build professional partnerships with staff and managers.
• Ability to maintain confidentiality and foster trust and respect
• Self-motivated and highly organized, detail oriented
• Flexible, comfortable with deadlines and able to work well under pressure
• Comfortable with ambiguity; ability to analyze the situation and come up with solutions
• Ability to maintain a fair balance between seeking the interests of the staff and safeguarding the principles and integrity of the organization
• Ability to take an impartial stand on P&C issues and recommend courses of action
• Strong team player and a quick learner who is receptive to constructive criticism

KNOWLEDGE/SKILLS:

• Basic knowledge and understanding of local employment standards, occupational health & safety and human rights legislation
• Knowledge of principles and procedures for staff recruitment, selection, training, compensation and benefits, job design, labour relations and negotiation
• Knowledge of MS office and the ability to use technology to collaborate across a global organization
• Knowledge of Human Resources Information Systems (HRIS) and comfortable navigating applications/systems

LANGUAGES:

• Fluency in spoken and written English and Arabic

DESIRED QUALIFICATIONS (An Asset)

• Master’s degree in HR/business/public administration or related discipline
• Professional certification in HR
• Experience with HRIS, e.g. Sage People
• Experience with Applicant Tracking System (ATS), e.g. Greenhouse, VidCruiter, Workday, etc.

WHO YOU ARE:

You are passionate about our commitment to help children and youth rise above life’s challenges through the power of play. You are highly collaborative and a relationship builder with a passion for humanitarian work, human rights and social change. You have been involved in adapting global policies to fit the local context, working closely with a legal advisor and the country senior management team. Your attention to detail is great and you have a positive, follow-through mindset. You are focused on creating a positive experience for all employees, partnering with the managers and P&C team at HQ.

WHAT YOU’LL GET:

The opportunity to work with a passionate, innovative and collaborative team where you have the ability to make things happen. You will gain experience working for a globally recognized organization with a healthy culture premised on our Culture Code (accept everyone, make things happen, display courage, demonstrate care and be playful). In addition, we offer a competitive salary and benefits package including personal learning and development days.