AlSateeah Services
1- Job Summary
This role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
2- Responsibility
- 2nd Level Assurance Support Activities
- 2nd Level Incident Management
- 2nd Level preventive maintenance
- Assist with Problem Management
- Software update/upgrade
- Configuration Management; Service creation, provisioning & testing
- Nodes introduction, expansion, acceptance and commissioning.
- Customer support handling
3- Key Competence Elements
- Hands-on Experience of E/// vSGSN – vEPG – DNS – PCRF – PCEF – E/// Cloud platform HDS8000 Fault and configuration handling
- Demonstrated ability: Cloud , Packet Core VNFs
- Secure efficient technical analyzes of support requests across multiple products and domains.
- SS7 protocol stack and troubleshooting
- SIP / Diameter protocol stack and troubleshooting
- Linux/Unix hands-on experience
- Understanding of Mobile Networks 2G/3G/4G
- Deep knowledge in Core Network interfaces with other nodes (i.e. CS core, Charging, RAN)
- Call scenarios signaling flow knowledge is a must
- Good presentation and communication skills
4- Key Qualifications
- Degree within Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering.
- 3-5 years experience
- Knowledge of Managed Service telecom operations practice
5- Additional Requirements
- Knowledge sharing and collaboration skills
- English skills “Verbal and written”
- Delivering results & meeting customer expectations
- Analyzing
- Working with people
- Creating & innovating
- Applying expertise & technology
Please send your CV to [email protected]
To apply for this job please visit www.linkedin.com.