400px British Red Cross logo.svg Outreach Caseworker

Outreach Caseworker

British Red Cross

Outreach Caseworker
Location: Sandwell and West Birmingham
Contract type: Permanent
Hours: 35 per week
Salary: £28,821 per annum based on 35 hours per week

Could your skills and experience help vulnerable people who access health care more than expected?

Are you an experienced Outreach Caseworker who would love to work on an innovative NHS programme that helps support people who access health care more than expected (High Intensity Use (HIU) Programme)?

What does being an Outreach Caseworker involve?

  • You’ll work in the community to help identify and address unmet social needs that may be exacerbating physical and/or mental health.
  • You’ll help people with complex presentations including mental health, substance abuse, multiple long-term conditions and adverse traumatic experiences. They’re often suspicious of formality and offers of support, and your compassionate, authentic nature will help them access the help they need.
  • You’ll help to lower stigma within the community and change mindsets and behaviours. You’ll achieve this by building strong relationships with partners and stakeholders, such as A&E departments, Community Mental Health Teams, GP surgeries, housing teams etc.

Are you ready to join our team? Could you help spread the power of kindness?

What will you bring to the role of Outreach Caseworker?

  • You have an exceptionally strong ability to connect with other people – you’ll be authentic, relatable and compassionate.
  • You understand how the system works and how to help people falling through the gaps.
  • You have experience in person centred support planning and dynamic risk assessment.
  • You’re strong, resilient and courageous, with a real appetite to help some of the most vulnerable people in our society.
  • You can think on your feet, with strong negotiation skills.
  • You have meticulous record keeping skills.

Due to the specific requirements of this role, there is a need to visit various locations, some of which are remote with no access to public transport therefore you must have a UK driving licence and access to a vehicle which you are willing and able to use in conjunction with your duties or be eligible for transportation via the Access to Work Scheme.

The closing date for your application is Tuesday 6th February 2024.

In return for your dedication and expertise, you’ll get:

  • Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
  • Pension scheme: Up to 6% contributory pension.
  • Flexible working: We do our best to accommodate your preferred work style.
  • Learning & Development: Wide range of career opportunities + comprehensive learning.
  • Discounts: Access to Blue Light Discount Card and employee benefits platform.
  • Wellbeing Assistance: Access to mental health and wellbeing assistance.
  • Team Working: Champion our mission in a collaborative team.
  • Cycle2Work: Lease a bicycle through the scheme**.**
  • Season ticket loan: Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Connecting human kindness with human crisis

How to apply


deadline: 6-Feb-24

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