Islamic Relief
Orphan’s Assistant
Location: London
Contract Type: Fixed Term, 6 months
Hours: Full Time
Salary: £21,994 – £23,333 per annum (+ £4000 London Weighting)
Closing Date: Thursday 20 April 2023
Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 39 years. With an active presence in over 40 countries across the globe, we strive to make the world a better and fairer place for those affected by poverty, conflicts and natural disasters.
Islamic Relief UK (IRUK) is currently recruiting for the position of ‘Orphans Assistant’ to join its Corporate Services division. This is a vital supporter-facing role, providing an excellent level of service to Islamic Relief’s supporters in line with the standards set out in the supporter relations framework. The job holder will provide support to the orphan’s coordinator and will play a key role in ensuring all communications with supporters are of the highest possible standard. They will also need to ensure that all enquiries are handled efficiently and promptly whilst maintaining accurate financial reports and supporter records on the database. This involves handling both general and orphans-related enquiries and the administration of UK orphans sponsorship program.
The successful candidate must have or be:
- Experience of working in customer service environment
- Excellent verbal and written communication skills
- Good levels of computer skills with experience of working with databases and competent in Microsoft Office applications such as Word, Excel and Power Point
- Ability to work unsupervised and a part of a team
- Ability to work in a methodical manner, with attention to detail
- Ability to plan, prioritise and deliver on tight timescales and work under pressure
- Ability to input data accurately and efficiently
- Willingness to work longer hours, including weekends during peak campaigns
- Strong empathy for the aims and work of Islamic Relief
For more information, please click on the Documents tab above to view the full Job Description.
If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.
For more information on the excellent company benefits we offer our employees, please visit:
https://www.islamic-relief.org/work-with-us/what-we-offer/
PLEASE NOTE: Interviews are expected to take place on 05/05/2023.
Pre-employment Checks:
Any employment with Islamic Relief will be subject to the following checks:
- screening clearance
- proof of eligibility to live and work within the UK
- criminal records check
- receipt of satisfactory references
Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications that would require sponsorship.
Our values and commitment to safeguarding
IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.
In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
Islamic Relief is an equal opportunities employer