Operations Manager

Job Responsibilities

• Represent the Company in a professional, ethical and socially responsible manner.
• Establish, manage and maintain good business relationship with principal suppliers.
• Administer management reporting, budgeting and forecasting activities for all Sales and Service unit members.
• Establish and implement new procedures to enhance productivity, efficiency and customer service within the Sales and Service work unit, in accordance with the Company policies.
• Review and complete annual business plan for Sales and Service unit members as per their clients and solutions.
• Review quarterly revenue targets, performance, conduct monthly Sales and Service Team meetings.
• Responsible for the execution of the annual planning meeting for the Sales and Service Unit members.
• Ensure timely and accurate completion of monthly reports to vendors as per their request.
• Develop and maintain clients plant outage/upgrade project management schedule.
• Manage and forecast Principals commission orders and resolve unapplied commissions.
• Update clients contact information with Unit Administrative Assistant.
• Ensure Clients/Representatives hosting are properly planned and executed.
• Schedule Principal visits for on site and off site meetings or training sessions.
• Responsible for acquiring, checking and storage of demonstration units.
• Organize and distribute product catalogs, CDs, technical information and marketing business development materials for Sales and Service unit members and clients.
• Transition Sales and Service Unit Members into new Solution Champion Roles.
• Liaise with other Managers to ensure issues relating to Sales and Service Unit members are resolved.
• Formulate and administer company policies
• Direct and coordinate activities relating to Finance, Human Resources, Administration, HSEQ, Information Technology and Operations.
• Develop Budgets and ensure Departments adhere to them.
• Report to Management on all Administrative and Support functions.
• Provide Management information to Management for Strategic Planning
• Perform other job-related duties as directed by Management.

Other Responsibilities

• Use effective public relation skills to obtain information and to maintain a positive Company image with the customer and public.
• Must have neat, clean appearance and represent the Company in a professional manner, interacting with the customer in a pleasant and friendly way. Must comply with Company uniform policy.
• Ability to speak clearly and avoid miscommunications.
• Ensure strict confidentiality on all company business and duties performed.

Ref: KG or CBH