NDLI Facilitator

About NetHope

NetHope enables humanitarian organizations to better serve individuals and communities in the developing world through smarter use of technology. Working at the intersection of the international NGO sector, private business and technology innovation, NetHope is a Membership organization currently serving over 60 leading humanitarian, development, and conservation organizations around the world. NetHope empowers our Member organizations to collaborate, innovate, and leverage the full potential of information and communications technology to support their work in 190 countries. NetHope and our Members partner with over 50 of the world’s leading technology firms to create innovative solutions to existing and emerging challenges, and to reimagine how technology can improve our world.

The Opportunity

This is an exciting time at NetHope as the organization develops programs and services in collaboration with members and partners. Working with the team of staff and expert consultants, the Facilitator will help NetHope establish and grow NetHope’s Digital Leadership Institute, delivering online training offerings for nonprofit executives and senior leaders to increase their digital skills, and their applicable uses in the humanitarian sector. NetHope is creating the NetHope Digital Leadership Institute for its Members and other nonprofit executives.

NetHope Digital Leadership Institute Facilitator

NetHope is seeking an experienced, organized, and enthusiastic professional to provide online facilitation support of the NetHope Digital Leadership Institute, an initiative to augment the digital skills of 200+ nonprofit executives and senior leaders.

With this, the Facilitator will ensure that each learner within their cohort is presented with the developed curriculum in a manner that is accessible, challenging, and engaging. The facilitator will make use of collaborative pedagogy to maximize critical thinking, learning, and writing skills through interaction and interpersonal engagement. Through six unique courses, the Facilitator will support both synchronous and asynchronous learnings by both pre-recording sessions while also bringing the cohorts together. To support the professionalization of training offerings, NetHope is recruiting consultant(s) who can facilitate videoconference-based learning curriculum across a variety of topics. Consultants will work remotely to complete the duties and responsibilities outlined below while reporting to the NetHope Senior Director, Field & Impact Programs. They will closely collaborate with the Senior Director of The NetHope Center for the Digital nonprofit, Global Head of Innovation, during the design phase, and will have direct involvement with NetHope’s SMEs, and NetHope partners.

Scope of work:

• Facilitate learning strategies and training programs for the NetHope Digital Leadership Institute for cohorts of 15-20 executive learners within a curriculum across the themes of the Nonprofit Digital Skills Framework:
• Complex problem solving
• Digital Responsibility
• Highly Adaptive Collaboration
• Entrepreneurial Mindset
• Creativity and Innovation
• Technical Literacy
• Implement collaborative pedagogy to give learners autonomy, mastery and purpose. Engage their experience and accumulated knowledge and increase it through participation, helping them solve their problems with relevant solutions.
• Evaluate individual and cohort development needs.
• Deliver e-learning courses, workshops, and other trainings, and learning experiences for visual, auditory, and kinaesthetic adult learners with a diversity of learning methods for digital skills (e.g., coaching, job-shadowing, online training).
• Adhere to course design and Facilitator Guide, ensuring delivery of all content in the course as intended by the curriculum designed
• Facilitate in a virtual environment using the appropriate tools, activities, and methodologies to ensure a highly interactive, practical experience.
• Use effective questioning techniques to assess progress, elicit reactions, and confirm understanding.
• Shape learner experience through in class responses.
• Encourage participation by creating a safe environment.
• Make content come alive through engagement and mastery of knowledge.
• Be comfortable facilitating discussions, answering questions, and consulting on subject areas included within the curriculum.
• Effectively navigate variability in audience skills, industry representation, class size, and class modality.
• Administer tests/surveys for participants to confirm that they have learned and/or have the knowledge needed.

Schedule

• It is expected that work will commence in March 2023 with the initial focus on prerecording and planning sessions while coordinating with the Curriculum Designer.
• NetHope expects the first cohort to begin the 6 module training in May 2023 where the facilitator will be actively engaged.
• Each cohort takes 6 Modules of online training over 3 months. Each Module is 7 hours long, and presented over two weeks.
• The Module structure is as follows:
• Week 1: 1 Hour of self-study, in which the learner is given relevant articles and case studies to read as part of the topic
• Week 1: 3 Hour online virtual meeting (with short breaks), where the Learners engage with the pre-reading material, and are engaged in conversation with a Subject Matter Expert, with the help of the Facilitator
• Week 2: 3 Hour online virtual meeting (with short breaks), where the Learners engage with their own problem statement and attempt to apply the learning to the problem through the use of peer insight and collaborative learning in small groups. The Facilitator keeps conversations going, helps groups read out their insights, and highlights common themes of the conversations in the breakouts.
• Each cohort is expected to be a minimum of 15 people and a maximum of 20 people (excluding support staff). Some cohorts may run concurrently, but be scheduled on different days so the same facilitator is present in each module presented.
• Due to the nature of humanitarian contexts, some cohorts may experience disruption in their schedule to respond to emergencies/disasters. For this reason the ‘normal’ cohorts are expected to complete in January/February 2024, but (depending on the need for ‘catch up cohorts’) this may be extended to March 2024.

Qualifications:

Personal Characteristics

• A passion for NetHope’s mission and for working collaboratively and nimbly in a fast-paced dynamic global environment
• Cultural sensitivity across all aspects of work
• Values and encourages diversity of thought, backgrounds, and perspectives
• Solid judgement including handling of sensitive information
• Integrity/ethics beyond reproach
• Excellent at working in a networked & virtual team environment
• Ability to multi-task while maintaining vigilant attention to detail in a fast-paced working environment

Knowledge and Skills

• Experience and proficiency facilitating executive education.
• Experience with collaborative learning
• Competent in achieving group cohesion of adults
• Contextual understanding or experience of nonprofits programmes preferably with:
• Programmes in least developed countries
• Humanitarian aid and development, and/or environmental conservation.
• Big international NGOs
• Competent in working virtually across multiple time zones.
• Precision, accuracy, attention to detail, and patience
• Ability to communicate in a range of different environments
• Exceptional communication skills in English with the ability to communicate complex ideas clearly and concisely.
• Comfortable using technology effectively for communication, instruction, and/or coaching.
• Proficiency in using modern workplace tools and processes (e.g. Microsoft Word, and Excel, PowerPoint, shared files, project management, video conferencing).
• Prior facilitation of peer learning and collective tutoring or mentorship experience in related disciplines.
• Proficiency engaging with people of different cultures and languages.
• Online instructional experience, particularly using Integrated Development Environments.

Education and Experience

• Experience with executive education
• Experience with collaborative pedagogy or learning
• Bachelor’s degree from an accredited institution preferred or equivalent work experience. Preference for degree in Adult Education, Instructional Design or another relevant field
• Experience in facilitating training for digital skills preferred.
• Experience translating theoretical concepts into easily understood language using real-life and contextual examples, case studies, and culturally appropriate analogies and metaphors
• Previous experience working internationally, virtually/remote and preferably in the nonprofit/humanitarian space.
• Experience with collaborative pedagogy a plus
• NetHope Member experience highly valued, other NGO experience a plus

Reporting and Working Conditions:

• This position is a consultancy with an expected workload of 2 – 3 days per week through 2023 (and most likely into 2024) reporting to the Senior Director, Field & Impact Programs and working closely with the program team, specifically with Senior Director of The NetHope Center for the Digital non-profit, Global Head of Innovation.
• NetHope is a virtual organization, so our team, our Members, and our partners are located around the world. Due to the global nature of the organization, meetings may thus be required at any time of the day to meet with our stakeholders in varying time zones. To meet these needs, NetHope embraces flexible schedules for team members, and we work with each other to be located globally, but still maintain a reasonable work time balance.
• As a global organization, we welcome qualified applicants with diverse backgrounds from various locations, and who may have non-traditional work patterns.
• NetHope is a networked team-oriented environment with team members working across functional areas to produce high-quality programs, services, and connections with our Members. We value open communication and believe that a staff working as a team produces the best outcomes.
• This position is 100% remote and virtual.