Borsa Italiana
MTS Markets, the company that manages one of the main electronic platforms for the wholesale negotiations of government and fixed income securities, provides a job opportunity within the Client Services Team.
Workplace: working from home/office (Milan, Piazza degli Affari 6)
Period: 6-month internship
Key Responsibilities
The candidate will:
- Act as first point contact, support clients with day-to-day trading activities, resolving issues and configurations by phone, email or on-site as required.
- Raise cases to second level support and maintain client records.
- Monitor market processes, transactions and all other services that are fundamental for the correct functioning of the market and clients dedicated services
- Support Sales with client onboarding and management by providing timely responses and collaborating for best practice solutions, demos of the GUI onsite or via Webex
- Actively collaborate with all MTS groups in order to address/solve correctly market issues or improvements
- Create, Manage and delete users for clients
- Send out messages to all market participants
Candidate Profile
The ideal candidate has:
- Master Degree in Economics or Finance
- Good knowledge of English (both written and spoken)
- Experience at using different types of tools and software (Microsoft Office)
- Teamwork, precision and flexibility
- Good communication and organizational skills
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
To apply for this job please visit www.aplitrak.com.