MR Application Specialist

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. [Inclusion and Diversity]GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.Post Sales support of customer issue. This is a key role in our efforts to increase customer satisfaction through out clinical application support for our MR customers and field engineers, by leveraging online tools and onsite support. He/she will develop and utilize processes to increase remote on-line & onsite productivity, application assistance for the customers, collaborate with MR Remote Service Leader to prepare technical troubleshooting packages for FEs that are dispatched on-site to enable quicker fix times.[HR Talk]GE Healthcare Korea 서비스 부서에서 MR Application Specialist 대리~과장급 인재를 채용합니다. 반드시 저희 GE MR제품 관련경력/사용경험이 있는 분을 채용하고자 합니다. (3~7년 사이선호)(병원 or MR관련 회사 출신 매우 선호, GE MR관련경력이 없을 경우 진행이 어렵습니다.) Job Description

Roles and Responsibilities

• Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations to improve customer satisfaction and maintain customer relationships.
• Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer.

• Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs.
• Own the resolution of post-sales clinical customer issues. Level 1,2,3 Technical Support – Resolves post sales Clinical Issues. As the Clinical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses clinical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.

Required Qualifications

• A suitably qualified clinical or technical professional in Diagnostic Radiography/Medical Radiation science.
• Demonstrated current clinical scanning proficiencies on current products/platforms.
• Minimum 3 years of relevant clinical/technical experience.
• Willingness to travel more than 30% within your specified geographic region as well as to nationwide.
• A clear thinker with the ability to interpret and translate complex technical data and systems.
• Possess strong analytical and problem solving skills.
• Exceptional communication and well-developed interpersonal skills will allow you to build effective relationships with key stakeholders and collaborate on the bigger picture.
• Proficiency in English.
• Proficiency in computer skills in Microsoft Office Suite products.

Desired Characteristics

• Experience on GE MR products for which responsibilities cover.
• Ability to effectively communicate, verbally and in writing with global counterparts, to external customers and team members in other functional organizations.
• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve.
• Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers).
• Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process).
• Strong accountability, sense of urgency and ability to effectively handle multiple priorities simultaneously.
• Willingness to be flexible/adapt to changing work environments

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: No