Monitoring, Evaluation, and Learning (MEL) Coordinator – Tunisian Nationals Only

Background

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. In the Middle East, NRC has over 3,000 staff dedicated to assisting people affected.

End of 2021, the NRC Middle East Regional Office (MERO) has commissioned a scoping study to inform the feasibility, vision, and strategy for a potential expansion of NRC’s work in the North of Africa, beyond NRC’s current operations in this region. The purpose was to explore strategic linkages between countries, policies and initiatives, best practices, and strategic priorities of civil society, governments, peer organisations, and donors. The study found that the needs, gaps, and opportunities in the North of Africa as well as strategic linkages with other regions in Africa, the Middle East, and beyond (Latin America and Europe) indeed warrant an engagement by NRC. Therefore, MERO developed a concept of an agile and dynamic “Human Mobility Hub” that would serve as a platform to design, test, evaluate, and potentially scale and replicate innovative, partner-based programmatic, and advocacy initiatives in multiple countries, and that can also inform the sector and NRC’s global policy and strategy development.

The mission and vision of the hub is that improved understanding of human mobility today and in the future is at the core of NRC’s ability to respond effectively. The Human Mobility Hub will enable the understanding of multi-faceted layers and trends of human mobility and find new responses and operational models for the sector and the organisation.

1. Role and responsibilities

The role of the MEL coordinator is to establish and implement system to promote evidence-based decision making, program and project performance, and internal management. The MEL Coordinator will contribute to the quality programming through supporting access to and use of relevant and timely information to the programme scale, relevance and effectiveness. Within this context, the MEL Coordinator will provide technical support to partner staff pertaining to MEL and will build capacity of the partners and Human Mobility Hub/MERO by identifying and supporting the implementation of effective, cost efficient and meaningful MEL system.

Generic responsibilities:

1. Adhere to NRC policies, guidance and procedures.
2. Participate in programme design and professional discussions, including theory of change development, logframe design, and budgeting for MEL.
3. Support partner programmes staff in planning for and executing MEL, including, data collection methodology and tools and data management, analysis and use.
4. Support the implementation, dissemination and use of evaluations, assessment and monitoring data in programme development, adjustment or review.
5. Contribute to organizational learning through supporting specific analysis, lessons learned and reports.
6. Capacity building and training of partners’ programme and MEL support staff on MEL technical and conceptual areas.
7. Contribute to the design of the partners’ MEL staffing structure and resourcing, including collaboration with partners programme staff to identify and plan for MEL needs.

Specific responsibilities

1. Work closely with partners’ programme teams to ensure smooth function of the MEL system including internal and external reporting.
2. Lead the documentation and sharing of MEL reports that facilitate evidence-based decision-making, both internally within Human Mobility Hub/NRC and externally with partners and donors.
3. Develop tools and necessary guidelines to ensure collection of output and outcome indicators.
4. Support and ensure data generated through various data collection activities are of high-quality.
5. Provide timely and robust information to promote the dissemination of learning, better project cycle management, and facilitate evidence-based decision-making through the provision of technical analysis, both internally within Human Mobility Hub and externally with partners and donors.
6. Develop sampling strategies, questionnaires, data collection, research protocols, as well as conduct data analysis and write up reports for MEL exercises.
7. Coach and mentor partners staff members to develop their skills and ensure high-quality evidence-based reporting as well as support efforts to enhance agency’s MEAL systems and standards by developing SOPs and technical guidelines.
8. Assist in implementation of a Human Mobility Hub and partner Complaint Response and Feedback Mechanism (CRFM) for the consortia by creating needed grievance tools.
9. Participate in logframe design during project proposal process to support on indicator formulation.
10. Complete data analysis of outcome data and support with qualitative data analysis as well as internal/external reporting where necessary.
11. Carry out lessons learned exercises and after-action reviews with the Human Mobility Hub and partners.
12. Other activities as agreed and discussed with the senior management and program staff.
13. Consolidate and quality check quarterly output and outcome data reported in ITT and reports.
14. Reporting output and outcome data in Global Output and Outcome Reporting System (GORS).
15. Chair the MEL technical reference Human Mobility Hub.

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position:

• Human Mobility Hub Director
• Human Mobility Hub Community Engagement Manager
• Regional Programme Advisers
• Regional MEL Manager
• Partners’ and donors’ programmes Focal Points
• Partners’ and donors’ MEL Focal Points

1. Competencies

Competencies are important in order for the employee and the organisation to deliver desired results. Competencies are relevant for all staff and are divided into the following categories:

1. Professional competencies

These are skills, knowledge, qualifications and experience that are important for effective performance.

Generic professional competencies:

• At least 5 years of experience in an international NGO preferably in an emergency or post- conflict setting, including MEL capacity and systems development.
• Thorough experience with and knowledge of principles and current approaches to monitoring and evaluation in relief and development programme, using both quantitative and qualitative methods.
• Understanding of data and information needs for programme management and decision making.
• Experience in facilitating the capacity building efforts of diverse colleagues, including local partner agencies.
• Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring and other formal and non-formal methods.
• Analytic and computer skills, including MS Office (Word, Excel, Outlook, PowerPoint, SharePoint).
• Experience using Power BI. Knowledge of SPSS, STATA, Epi Info, or other data processing tools (desirable).
• Fluency in English, both written and verbal.

Context related skills, knowledge and experience:

• Relevant higher education, preferably within social sciences (e.g., international development or economics), statistics, or other related fields of study
• Knowledge of humanitarian context in North Africa, particularly Tunisia and Egypt and knowledge of the NGO operation dynamics is a plus.
• Thorough experience with and knowledge of principles and most recent approaches to monitoring, evaluationand learning in relief and development programming, using qualitative and quantitative methods.
• Fluency in Arabic and French, both written and verbal.

1. Behavioural competencies:

• Coping with change
• Communicating with impact and respect
• Analysing
• Handling insecureenvironments
• Planning and delivering results
• Working with people
• Performance Management

The employee will be accountable for and evaluated on the responsibilities and the competencies, based on NRC’s Performance Management Framework. The following documents will be used for performance reviews:

• The Job Description
• The Goals and Performance Plan
• The NRC Competency Framework

Additional Information :

Grade: G7

Reports to: Human Mobility Hub Director

Open for Tunisian Nationals Only

Supervision of: N/A

Duty station: Tunis, Tunisia

Travel: 10%, regional, national

Duration and type of contract: 6 months (extendable based on funding, performance, and the need for the position)