Mentoring Program Manager

Context & Mission

Médecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).

The primary goal of the mentoring program in MSF OCG is to support the personal and professional development of managers and coordinators in reaching their full potential. It will also directly contribute to the professional and personal growth of the employees by developing knowledge, expertise and know-how between staff. This program is in line with the Strategic Plan 2020-2025, which states that: “Employees as our most important asset”,

The specific objectives of the program are:

• Provide mentoring support to managers and coordinators to enhance and strengthen key competencies.
• Support the mentees in building their own capacities.
• Create more space and enable more knowledge transfer within the organisation through dialogue and sharing of experiences.

At the end of 2022, the programme was expanded including a volunteer-based distance mentoring programme to increase diversity and accessibility. The program has evolved rapidly since its validation. The matching of mentors and mentees, the size of the mentor pool and the diversity of the programme are increasing.

Responsibilities

Management of OCG’s mentoring program, in particular with regard to distance mentoring

• Identification of potential mentors
• Recruitment of new mentors (call for applications, screening, induction/interviews, management and responsibility for the validation process)
• Ensuring the induction and training of mentors (inviting them to mentoring workshops, monitoring their availability and making pre- and post-workshop calls)
• Accompany and support the mentors during the mentoring process
• Manage and be responsible for matching mentors and mentees (receiving requests, carrying out introductions and matching, following up relationships)
• Define and ensure programme monitoring and evaluation

Visibility and understanding of the mentoring program

• Promote the mentoring program throughout the OCG, in particular to reach potential participants and key stakeholders.
• Collaborate and engage with all departments within OCGto strengthen their understanding of the mentoring program and the implementation of mentoring activities in their countries
• Develop and/or adapt existing OCG and intersectional communication materials to promote the mentoring program

OCGs mentoring representative in intersectional forums

• Participation in mentor program meeting/ working groups with counterparts in other sections

Collaborate and support L&D OCG activities

• Participation in L&D meetings
• Support L&D OCG activities as needed

Mentoring, Coaching and or training in different mission and projects (50%)

• Mentoring (blended or onsite)
• Conduct and facilitate different trainings according to the competencies and needs

Gap-filling (short replacement)

• Short-term replacement of field positions

Your Profile

Education

• Project management or any other relevant diploma
• Training in the areas of mentoring, training and/or coaching is an advantage

Experience

• Significant MSF field and/or HQ experience including emergency response
• Prior experience in complex, multi-layer projects
• Experience in management of mentoring program is an asset
• Experience as a mentor, trainer and/or coach is an asset

Skills/ Technical competencies

• Mentoring and Coaching skills
• Team management and project management
• Pedagogy, group animation, group dynamic
• Organisational skills
• Analytic skills, sense of initiative

Languages

• English and French are the working languages. For this position, fluency in either English or French and a basic level of knowledge and willingness to learn the other language is required
• Knowledge of another language (Arabic, Portuguese, Russian, Spanish) is considered an advantage

Personal Abilities

• Excellent ability to work in a multicultural environment successfully and to demonstrate commitment and support for diversity, gender-responsive, inclusive, and non-discriminatory behaviour and attitudes
• Inclusion
• Integrity
• Collaboration
• Accountability
• Respect
• Empowerment

Terms of Employment

• Full time position, Open-ended contract
• The ultimate placement will hinge on the employability factors of the preselected candidate, encompassing considerations such as residency, work permit and local regulation
• The details of the remuneration package will be established during the interview with the preselected candidate
• Ideal start date: April 2nd, 2024