Marketing Campaign & Donor Engagement Volunteer/Intern

Title: Marketing Campaign & Donor Engagement Volunteer/Intern

Location: Hybrid (partly remote, partly from our office in The Hague)

Period: Starting April 2024, for a period of 6 months

About Us

The Dr. Denis Mukwege Foundation is an international rights-based, survivor centred organisation, dedicated to ending sexual violence as a weapon of war globally. The Mukwege Foundation supports survivors’ demands for a world where sexual violence as a weapon of war is no longer tolerated, and bears consequences for individual perpetrators and states. We work for a future where survivors receive the holistic care & compensation they need to rebuild their lives. We create opportunities for survivors to speak out and be heard, and where they can organise to create change, influence policies, and demand justice and accountability.

We are working towards a future where sexual violence in conflict is no longer seen as inevitable, but is recognised for what it is: a crime that should have consequences. We want the international community to draw a line against wartime sexual violence and to hold states and individuals accountable. See also www.mukwegefoundation.org.

Overview of the role

The objective of this volunteer or intern opportunity with the Mukwege Foundation is to gain increased understanding of the development and implementation of an awareness raising and crowdfunding campaign and to support the Mukwege Foundation’s Communications Specialist and Fundraising Officer with this campaign. The role will also allow you to gain increased understanding of donor engagement with individual donors and supporters. In this role you will collaborate closely with the Fundraising Officer and the Communications Specialist of the Mukwege Foundation.

Scope of work

Working closely with the Fundraising Officer and Communications Specialist, as well as the HQ team of the Mukwege Foundation, the volunteer or intern will focus on the following tasks:

• Drafting copy for regular campaign updates via MailChimp and social media channels, in coordination with the Communications Specialist.
• Answering email enquiries relating to the awareness campaign and monitoring social media channels for comments and messages (under supervision of the Communications Specialist).
• Data analysis on individual giving, cross-checking all data into a database (under supervision of Fundraising Officer), including:
  • Compiling reports from various donor databases for an accurate and comprehensive overview – Salesforce, GiveWP, Mailchimp, PayPal, Mollie, Facebook donations
  • Maintain an oversight of recurring donors (via Mollie, PayPal, and our bank account)
  • Follow up with recurring donors (via Mollie) when their credit card expires or payments fail for another reason.
  • Cross-check individual donor’s emails on Mollie with Mailchimp and tag to maintain an up to date segment
  • Compile a monthly oversight of individual donations and statistics including recurring/one-off, payment method, geographical locations, +/- 100 EUR value, donors added and stopped (Mollie, bank account, PayPal)
• Writing and updating project descriptors of completed MF projects based on project reports and documentation (under supervision of the Fundraising Officer) as a basis for communications and donor engagement with the Foundation’s work.
• Merging contact information from recent campaigns with Mailchimp and tagging to create a segment.
• Assisting the Fundraising Officer to research relevant private foundations that are aligned with the Foundation’s programmes and remit.
• Assisting the Communications Specialist with public engagement around specific opportunities.

Competencies and qualifications

The desired candidate would have the following characteristics, skills, and experiences:

• In the final stages of or has recently completed relevant higher education/university
• Knowledge of Microsoft 365, including SharePoint, OneDrive, Outlook, Word, Excel, PowerPoint
• Experience in using other programmes, such as Canva or Adobe Acrobat are a plus
• Knowledge of marketing campaigns via MailChimp or a similar CRM
• Strong copywriting skills for cross-channel marketing campaigns
• Strong, fluent command of spoken and written English
• High degree of personal integrity
• Detail-oriented and proactive approach to work
• Flexibility, independence and reliability
• Commitment to the mission of the Mukwege Foundation.

What we offer

Contract type: Volunteer agreement or Intern agreement

Work location: Must be based in The Netherlands (partly remote, 2 days per week at the office in The Hague)

Duration: 6 months, starting in April 2024, 32 hours per week. The weekly working hours and duration of the internship/volunteer agreement can be agreed together with the candidate.

You will work with a small but growing team of colleagues from all around the world. While getting first-hand experience in the daily operations of an international NGO, you have the opportunity to make a real contribution to the Mukwege Foundation’s ongoing global work supporting survivor of conflict-related sexual violence.

Conditions of the internship/volunteer opportunity

The internship/volunteering will be conducted under the following terms and conditions:

• The candidate undertakes this role on a volunteer basis or as an intern
• A small monthly allowance can be offered, based on Dutch law
• The candidate must be based in the Netherlands with occasional commute to the Foundation’s office in The Hague (average twice a week)
• The candidate shall adhere to the code of conduct of the Mukwege Foundation
• The candidate shall sign and adhere to a non-disclosure agreement.