LINK Logistics Information System Deployment Adviser

Handicap International is an independent and impartial international solidarity organization, which intervenes in situations of poverty and exclusion, conflicts and disasters. Working alongside people with disabilities and vulnerable populations, it acts and speaks out to meet their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.

The network of eight national associations (Germany, Belgium, Canada, the United States, France, Luxembourg, the United Kingdom and Switzerland) works constantly to mobilize resources, to co-manage projects and to spread the principles and actions of the organization.

HI is committed to an employment policy in favour of persons with disabilities.

CONTEXT:

Under the supervision of the logistics information system project manager and the management of the logistics director, the logistics information system deployment advisor will support the deployment of a logistics information system (LINK) on HI programs and be part of the project management team.

This position is a flying position with 80% of the time on the field between our sites in South Americas, Africa, Middle East and Asia.

OBJECTIVES:

1. Managing the deployment of the information system on the targeted countries

   1. Contribute to deployment management (strategy, management, planning, methodology, communication) and participate to the capitalisation and continuous improvement of the deployment approach/methodology
   2. Plan, prepare and ensure the deployment with all involved actors, in HQ and on countries according to the defined schedule and commitments
   3. Support logistics, operational teams in HQ and involved managers on countries in the preparation and the implementation of the roll out
   4. Conduct lessons learnt exercises on each deployment : identify inefficient processes or actions and make recommendations for improvement
   5. Follow-up the deployment on countries, coordinate actions according to the rollout plan, milestones, costs and quality, and report progress to the PM

2. Design and roll-out of trainings and guidelines for deployment of LINK

   1. Build/ Elaborate an efficient and adaptive training plan : Analyze training needs for the different type of users on the several LINK modules and define the best training options
   2. Design the training materials to conduct each training phases
   3. Collaborate with logistics teams and relevant department on the design of the training, including practical exercises
   4. Develop and lead the trainings in countries (if not possible, through virtual classroom) , including a specific one to key-users (“Train the Trainer”)
   5. Update and/or create the necessary guideline sheets
   6. Contribute to training of logistics staff in HQ
   7. Participate in lessons learnt exercises with other organization using LINK

3. Build a highly engaged Key-User community

   1. Set, plan and implement adapted communication plan
   2. Provide engaging text, image and video content to engage the community
   3. Respond to Key-User in a timely manner : Problem solving for all day to day Roll Out issues
   4. Organize and manage events to boost and animate Key-User community
   5. Coordinate with LINK, Support, Operation, IT and Communications teams
   6. Build strong relationships with Key-Users
   7. Stay up-to-date with next LINK development

4. Contribute to the enhancement of the information system

   1. Participate in the analysis phase of new modules: joining technical workshop, support on needs assessment, user interface design, etc.
   2. Participate in the bug reporting
   3. Participate in new development specification

DESIRED PROFILE:

Education

• Bachelor’s or Master’s degree in training/ capacity building
• Bachelor’s on logistics, supply chain or equivalent

Experience

• Professional experience of providing training to international collaborators
• Professional experience on deploying an information system
• Practices on training design, planning and roll-out
• Projet planning, reporting and processes experience
• Practices on change management

Competences

• Good organization skills, flexibility and adaptability
• Autonomy, diplomacy, rigour.
• Curiosity on new training technologies
• Capacity to mobilize a user community

Languages

• English/French
• Spanish is a plus

Technical

• Pack Office
• Knowledge on information system would be a plus

CONDITIONS OF THE POSITION:

• Type of contract : Fixed Term Contract
• Salary : between 2600€ – 2900€ (gross salary)
• Specific Perdiem and Hardhip bonus conditions apply when on the field
• Additional benefits: luncheon vouchers and health insurance
• Working hours: 39 hours a week with 22.5 days of RTT (work time reduction) to be taken each year
• 5 weeks of annual leave