Knowledge Management Support Officer

Position Title: Knowledge Management Support Officer

Duty Station: Geneva, Switzerland

Classification: Professional Staff, Grade P1

Type of Appointment: Special short-term graded, six months with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 12 June 2023

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates
2. Candidates from the following non-represented member states:

Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Dominica; Fiji; Grenada; Guinea-Bissau; Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People’s Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Seychelles; Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Uzbekistan; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states.

Context:

The Protection Division (PXD) contributes to realize IOM’s commitment to address the needs, as well as to promote and uphold#the rights of individuals and their communities. PXD aims to reduce and prevent people’s exposure to protection risks, and address related needs. PXD assists regional and country offices to offer support to States in carrying out their duties to respect, protect and fulfil the rights and address needs, thus contributing to managing migration and addressing internal displacement in line with international standards and practices.# In partnership with other stakeholders, PXD responds both in humanitarian and non-humanitarian settings, through the following six pillars: thematic guidance; direct assistance; convening and dialogue; advocacy and communications; training and capacity development; and data, research and learning.

As such, PXD has the institutional responsibility to oversee policy and technical guidance and provide programmatic support to IOM Missions focusing on practice areas including but not limited to: safe and dignified return and reintegration; countering human trafficking (CT); assistance to migrants who experienced or are vulnerable to abuse or exploitation (AVM); protecting migrant children; combating gender based violence (GBV), disability inclusion (DI) and addressing exploitation in supply chains. Within PXD, the Return and Reintegration Unit (RR Unit) is tasked with providing global programme and policy support for IOM’s return and reintegration activities taking into consideration cross-cutting issues such as the promotion of migrants’ rights, partnership and cooperation as well as monitoring, evaluation, and data generation and analysis.

Under the overall supervision of the Head of Return and Reintegration Unit and the direct supervision of the Knowledge Management Officer, the Knowledge Management Support Officer will assist in providing support to specific Knowledge Management activities of PXD and the RR Unit, which aim at fostering experience sharing and knowledge exchange on protection, return and reintegration in close coordination with IOM’s Online Communication Unit (OCU) and relevant divisions and units at Headquarters (HQs), IOM’s Regional Offices (ROs), IOM’s Country Offices (COs).

Core Functions / Responsibilities:

1. Research, compile information and provide specific technical inputs to assist the knowledge management exchanges of the Protection Division (PXD) and to support the thematic expansion of the IOM Return and Reintegration Platform (RRP) towards protection related areas of work.
2. Provide technical and administrative support for the identification, classification and dissemination of knowledge material (publications, online courses, etc.) in English, French and Spanish to be included in the repositories of the RRP, under different protection related areas of work.
3. Provide support to the transition and implementation of new features in the RRP in close collaboration with OCU by testing and helping identify needs for new and updated ones.
4. Review the incorporation and inclusion of gender perspectives into relevant documents/reports and assist with coordination and technical implementation activities of research tasks to support PXD, particularly the Return and Reintegration Unit.
5. Provide administrative and logistical support for the organization of PXD events such as public webinars, documents preparation, web conferencing management, and communications and visibility activities.
6. Compile information and provide specific technical inputs to assist the Return and Reintegration Unit’s communication and visibility efforts in close collaboration with the Communications Officer, including tracking and following up on the dissemination of audio-video materials.
7. Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in Social Science, International Relations, (International) Development Studies or a related field from an accredited academic institution; or
• University degree in the above fields with two years of relevant professional experience.

Experience

• Experience in moderating online platforms and forums;
• Experience in providing technical and logistical support for the organization of large meetings and events;
• Experience in providing technical support to research coordination and technical implementation;
• Professional experience with a UN agency, or an international organization.

Skills

• Understanding of the current developments and challenges in the field of return and reintegration;
• In-depth knowledge of gender in development and humanitarian settings;
• Proven ability to promote knowledge sharing and learning;
• Excellent drafting abilities and communication skills;
• Team-oriented, but with capacity to work independently and with minimal supervision;
• Personal commitment, efficiency, and flexibility;
• Strong organizational and time management skills, and ability to deliver under tight timelines.

Languages

IOM’s official languages are English, French, and Spanish.

For this position, fluency in English is required (oral and written). Working knowledge of French and/or Spanish is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM’s competency framework can be found at this link.

https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.