IT Support Call Center Intern

Under direct supervision, the IT Support Call Center Intern will gain exposure to all functions performed by Store Support Services including: store operations, hardware, software and communication troubleshooting. Interns will assist with answering these questions from the support desk via phone, e-mail, and online tickets. Store Support Services provides 24 hour service to our stores, 7 days a week. Schedules including days, nights, over nights, and weekends.

Essential Job Functions

Under direct supervision, the IT Support Call Center Intern will gain exposure to all functions performed by Store Support Services including: store operations, hardware, software and communication troubleshooting. Interns will assist with answering these questions from the support desk via phone, e-mail, and online tickets. Store Support Services provides 24 hour service to our stores, 7 days a week. Schedules including days, nights, over nights, and weekends.

Under direct supervision, the IT Support Call Center Intern will gain exposure to all functions performed by Store Support Services including: store operations, hardware, software and communication troubleshooting. Interns will assist with answering these questions from the support desk via phone, e-mail, and online tickets. Store Support Services provides 24 hour service to our stores, 7 days a week. Schedules including days, nights, over nights, and weekends.

Required

Skills/Qualifications/Education

• High school diploma or equivalent
• Excellent interpersonal skills, verbal and communication skills; is capable of explaining procedures in writing, verbally, and over the phone
• Exceptional problem solving skills, critical thinking, and troubleshooting skills
• Ability to think outside-the-box, perform research, and operate independently or in a group setting
• Basic technical and computer knowledge

Benefits

All full time team members are eligible for a benefits package that is designed to offer convenience and security to our team members and their families. Programs, resources and benefit eligibility varies based on employment status, average hours worked, location and length of service. For detailed benefits info, please click here or type http://bit.ly/ORLYBenefits in your browser.