IT Support Analyst

WRS Kurdistan Team are looking for experienced ” IT Support Analyst” to work for an international Oil & Gas client in Erbil.

Work Location Erbil

Work Schedule 5/days a week.

Reports Reporting IT Manager

Main Duties & Responsibilities;

• Diagnose and resolve unique, non-recurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computing and telecommunications equipment.
• Install and support desktop & laptop PCs, tablets and mobile hardware and software (certifications from CompTIA, Microsoft or HDI are a plus).
• Support Microsoft Office 365, other Microsoft Cloud applications and services by coordinating with users, IT Management, service providers and vendors.
• Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
• Participate in hardware and software reviews and recommend purchases.
• Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
• Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
• Analyses and make recommendations for hardware and software standardization.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
• Document procedures, standards, best practices, configurations, settings, installation sequences and back-out instructions.

Required Qualifications;

• Excellent in both English and Kurdish communication skills including the ability to clearly articulate (verbally and written).
• Education – Possess a computer science degree and one or two certifications from entities such as HDI or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator).
• Mobility – Be willing to take on a new position at your current company or accept additional responsibilities when asked.
• Problem solving – Resolve problems while maximizing efficient use of computing resources.
• Teamwork – Work well in a team-oriented environment.
• Ability to identify issues, evaluate alternatives and make recommendations.
• Computer software competency skills (e.g. Microsoft Outlook, Excel, Word, Adobe Acrobat).
• Minimum of 3-5 years of experience preferably with oil companies.