Internal Account Manager: Technology

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

Europe West is a region consisting of 39,000 users across 24 countries of which 10 is in Europe and 14 in Africa Internal Account Managers: Technology are the primary interface between Enterprise Technology and key business stakeholders.

• The responsibility for this role covers the following countries:
• Germany, France & Italy
• The candidate will engage with EW technology leaders (i.e. the customer) and internal Enterprise Technology (ET) partners on:
• Understanding the needs of the customer (in connection with new demand as well as performance expectations) and matching these needs with the solutions provided by ET
• Help the customer navigate within the ET delivery organisation to facilitate effective and efficient operation of relevant ET solutions used within EW.
• Account planning and prioritization of solutions brought forward during service adoption campaigns launched by ET (push demand) both from a needs and affordability perspective
• Defining Member Firm specific investments, sharing the associated costs and driving compliance to ensure business case goals are achieved
• Continuously assess the satisfaction with existing services
• Understanding the cost implications of all ET solutions and sharing the required insights in a transparent and timely manner to allow appropriate decision making
• EY is looking for a forward-thinking technology professional with:
• Experience in Technology cost analysis and project management
• An understanding the building blocks inherently associated with Technology infrastructure, e.g. Networks, Service Desks, Server and storage operations etc..
• Experience working with business leaders to derive value from existing and new technology investments
• Flexibility to operate successfully in a fast-paced and continually evolving environment

Your Key Responsibilities

• Establish strong relationships with ET domain leaders to understand their solutions, challenge its fit within the EW landscape and advocate for change where necessary
• Partner with the EW business leadership in respect of ET solution adoption, operation and associated costs and customer satisfaction
• Partner with the EW Technology leaders in respect of solution cost governance.
• Advocate for an understanding by ET domain leaders of the impact on the EW business when outages or incidents occur
• Pro-actively report to the customer on the progress, including financial impact, of locally funded projects
• Develop and drive execution of an Account plan by understanding customers’ key success factors and priorities
• Strong ability to influence and shape customers’ expectations in solution adoption and roll out; balance the needs of the business and ET, maintaining fairness and objectivity
• Ability to work effectively within a matrix organization

Skills And Attributes For Success

• Relationship Building: Develops strong relationships with diverse stakeholders by anticipating needs, collaborating across teams, fostering commitment and asking for feedback. Cultivates internal and external networks and uses them to connect customers with subject-matter specialists. Finds the right cadence with customers to become a trusted business advisor. Shows versatility in understanding and working in culturally diverse environments
• Business Process Improvement: The identification of new and alternative approaches to performing business activities. The analysis of business processes, including recognition of the potential for automation of the processes, assessment of the costs and potential benefits of innovative approaches and, where appropriate, management of change and its implementation.
• Structured Problem Solving: The ability to define, analyze, and address clients’ business issues.
• Market Insights & Intelligence: Understand how to analyze technology costs and communicate its value to a business
• Trust: Ability to establish this very quickly from competency, consistency and a positive intent. Politically very astute.

To qualify for the role you must have

• Ability to creatively apply IT to solve business problems, with a focus on customer needs and expectations
• Passionate about enhancing employee experience through technology
• Ability to operate successfully in a global multi-cultural environment
• Ability to communicate financial and technical information to a diverse business audience
• Flexibility to adjust to multiple demands and shifting priorities

Ideally, you’ll also have

• A Technology / Business related degree; or equivalent work experience
• 15 years of proven experience in a leadership position, with a minimum of 8 years in Technology infrastructure management requiring customer interaction.
• Strong working knowledge of ITIL and project management

Language Requirements:

• Fluent English and German speaker. Italian and French will be advantageous.

What We Offer

As part of this role, you’ll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.

The exceptional EY experience. It’s yours to build.

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