Information Technology Support Specialist Intern (Milwaukee Casualty)

Join our Milwaukee Casualty Practice!

Milliman’s Milwaukee Casualty Practice is looking for student’s pursuing a bachelor’s or master’s degree to partake in a fall IT Support internship at their vibrant, dynamic, and growing practice.

Who We Are

Independent for 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

The IT Support department provides all aspects of support to local and remote users. We are looking to add one, part-time, Fall intern to our team. As part of this team, you would have very diverse duties and responsibilities.

Our IT Support Internship Provides You

• Challenging assignments with practical on the job experience
• Work alongside some of the leading IT experts
• An opportunity to work alongside Milliman IT professionals
• On-the-job mentorship from experienced IT professionals
• Competitive pay
• Prospect of securing a full-time position with Milliman

Job Responsibilities

• Provides Helpdesk support for comprehensive end-user systems. End-user systems include but is not limited to hardware, software, networking, and telecommunications. Support includes research, troubleshooting, testing, analyzing, and communicating clearly and kindly to the end-user (provide remote end user support)
• Prioritize tickets based on urgency and/or priority with the information given
• Completes thorough research and exhausts all possible resources when investigating an issue
• Physically installs and configures new hardware, software, and systems
• Responsible for physically relocating and configuring existing equipment based on user needs. Must be able to lift 30 lb.
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Ability to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces. Must be able to climb stairs, balance, stoop, kneel, crouch, or crawl.
• Creates, updates, and reviews documentation. Responsible for contributing to IT knowledge base
• Perform work on-site in the Milwaukee office in Brookfield, Wisconsin

Minimum Requirements

• Knowledge in Windows Operating Systems
• Microsoft Windows 10/11 and Office 365 Suite
• Hands-on hardware (desktop, laptop, printer, conferencing equipment, mobile devices) troubleshooting
• Updating software and windows
• Basic TCP/IP networking
• Physical ability to walk around, climb stairs, push carts, reach up and down, kneel, crawl, and lift heavy items (up to 30 pounds maximum)
• Candidate must currently be pursuing a bachelor’s or master’s degree, preferably in an Information Technology related degree

Competencies and Behaviors that Support Success in this Role

• Self-management Capabilities – Takes initiative to do what needs to be done with little to no guidance; Continuously works on improving own knowledge, skills, and attitudes; Exhibits a high sense of worth for self, others, and the organization; displays a positive, optimistic attitude towards challenges and problems
• Problem Solving Expertise – Clearly isolates and defines problems, taking steps to resolve them before they become larger and more critical; Asks others for their opinions, suggestions, and ideas; Maintains a proper sense of balance of the perspectives and agendas of others
• Planning Skills – Uses time effectively – works at a high level of energy on high priority items; Monitors important details rather than trivial ones; Plan weekly and daily actions; and thinks systematically – considers overall system and how to improve it
• Influencing Capabilities – Communicates clearly both orally and in writing; Pleasant and willing to provide end-user support; establishes and maintains continuous, positive, cooperative communication with functions, organizational units, and customers; Informs team members about new knowledge, methods, technologies, and other developments

The Team

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.

Compensation: The pay for this position is $17 per hour.

Milliman Benefits

We offer competitive benefits which include the following based on plan eligibility:

• When an employee reaches 1,000 hours worked within 12 consecutive months, they become eligible for a 401(k) plan with matching program, and profit sharing contribution
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked

Schedule: Candidates must be able to work 10-20 hours per week (10 hour minimum) Monday-Friday in the Milwaukee office located in Brookfield, Wisconsin. This position is from September 2022 through March 1st 2023, with the opportunity to extend based on performance.