Information Services Manager

The Corporate Centre Group provides a wide range of corporate services to enable people at HM Treasury and many of the other organisations who form part of the Treasury Group (including the Government Internal Audit Agency, the Debt Management Office and the new National Infrastructure Bank) to operate effectively and efficiently. We are a diverse group, both in terms of our professions and in our ways of working.

The Corporate Centre Group is made up of: Commercial; Correspondence and Information Rights; Finance; Human Resources; Information Workspace Solutions (IWS); the Flexible Safer Working team, the Darlington programme team and Treasury Group Shared Services (based in Norwich). We collaborate with and directly support departments to deliver the Government Finance Function strategy, building finance capability across government and developing the management information, tools and frameworks to better understand and ensure value for money.

About The Team

Information & Workplace Solutions (IWS) is at the heart of the Department, supporting the business in meeting its objectives. IWS is responsible for the Treasury’s information and communications technology (ICT) and knowledge and information management (KIM). Working in partnership with our suppliers, IWS leads and delivers technology-enabled innovation. The team delivers significant programmes to improve services and systems, enabling customers to work successfully.

This is an exciting time to join the Knowledge and Information Management team! Our aim is to support HM Treasury in its effective use of knowledge and information to inform decision making and improve collaboration.

Key Accountabilities

This role has 2 parts: supporting our legacy records transfers to The National Archives and the provision of online Information Services to HM Treasury and Cabinet Office; the post-holder will be expected to:

• Provide access to a portfolio of bought in information resources and support users to get the most out of them
• Deliver the procurement and management of all subscription contracts to ensure the service meets evolving business requirements for evidence-based policy making
• Support and monitor user access and use this information to understand service use and value for money.
• Promote the use of the service and deliver regular information skills training to officials.
• Network with peers in the information profession across government to share best practice.
• Ensure good records management practices are in place and support the archive, retrieval, and transfer service of the departments records.
• Support the accurate handling of records to ensure their preservation, including departmental policies and procedures.

Responsibilities

Required Skills, Experience and Behaviours:

If we receive large volumes of applications, we will conduct an initial sift on the first criterion.

The following criteria will be assessed within your Personal Statement:

• [Experience] A track record as an information professional with an understanding of online information resources and the management of legacy/corporate records.
• Records management of legacy corporate records ideally in the context of transfers to The National Archives under the Public Record Act.
• The procurement of online library/information resources and the administration of their use within a corporate setting.
• [Behaviour: managing a quality service] Build clear plans and set priorities which meet the needs of both the customer and the business.
• [Behaviour: Delivering at Pace] Ensure colleagues have the correct tools and resources available to them to do their jobs and have a positive and focused attitude to achieving outcomes, despite any setbacks.

The lead criterion is: [Experience] A track record as an information professional with an understanding of online information resources and the management of legacy records.

Candidate Guidance on Completing your Application Form

Where will we assess success profiles across your application form.

• Behaviours – these will be assessed individually with a 250-word statement per behaviour. The application form will indicate which behaviour is being assessed each time you provide a statement, and we are ideally looking for an example using the below STAR method to demonstrate this behaviour
• Experience – this will be assessed individually with a 250-word statement per experience criteria. You will give the answer in the personal statement section under “statement of suitability” using the below STAR method, and be given direct guidance at this stage on the experience we are looking for you to demonstrate

All elements of the success profiles will be linked to a defined criterion that demonstrates the behaviour, experience or technical skills. It is beneficial to ensure your answer focuses on the full criteria, and not just the related success profile, to give you the best chance or providing the evidence the panel wants to assess.

In your statements, it is best to focus on one example in each section to allow you to provide enough detail in your answer and use all the words you have been allocated. Examples from a range of roles across your application will demonstrate that you have the skills, experience and behaviours we are looking for. We would also advise you to use examples that best meet the criteria, even if it is a few years old

How To Structure Your Answer

Please use the STAR (Situation, Task, Action, Result) approach when writing your application answers.

• Situation – Describe the situation you found yourself in and what happened.
• Task – The Hiring Manager will want to understand what you tried to achieve from the situation that you found yourself in.
• Action – What actions did you take and how did you do it. Make sure to use “I”, not “we” to explain how your actions lead to a result.
• Result – Use facts and statistics to demonstrate the results that your actions produced. Explain whether it was a successful outcome, and if not, what you learned from the experience.

NOTES TO CANDIDATES

• Please refer to the candidate FAQ document which is a link on the job advert – this will provide you with guidance on completing the application form. Please contact [email protected] if you have any issue accessing this document
• At HM Treasury, to maximise diversity and inclusion within our workforce, we operate a fair, open and anonymous recruitment process. This means that the sift panel will only be able to assess you on the written evidence supplied in your application answers. They will not have access to personal information.
• You will be asked to provide some CV details during your application; however these will NOT be assessed during the process, but will be used to support discussions at interview – please ensure you put all information you would like to be scored against in your behaviour, experience and technical skill statements
• You will be assessed on your skills, experience and behaviours through the online application form When completing your application form, please outline how you meet the requirements as detailed in the ‘candidate assessment of skills and experience ‘section of this job description. This will give you the best chance to provide the evidence that the panel wants to assess. More guidance can be found here – completing you application
• If we receive a large number of applications, applications will be assessed initially against the lead criterion alone. You will then be assessed against the other criteria if you have met the minimum score on the first criterion.
• Find out more about how the Civil Service assesses candidates and uses Success Profiles (opens in a new window) to test skills, experience and behaviours in applications and interviews.
• Applications are not reviewed until the closing date has passed. You will be notified of the outcome of your application as soon as the recruitment panel has reviewed all the applications.

Recruitment Timeline

Closing Date: 20th February 2022

Sift: 21st February 2022

Interviews: W/C 28th February 2022