Information Management Officer HQ

INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.

Terms of reference

Job Title: Information Management Officer HQ

Code: 00-7828

Duty station: Home Based / Rome, 30% field visits

Starting date: 24/07/2023

Contract duration: 6 months

Reporting to: HQ ICT & IM Coordinator

Dependents: According to the Country of Assignment

General context of the project

INTERSOS is a humanitarian organisation founded in 1992, working on the frontlines of crisis situations. In its countries of operation, INTERSOS intervenes to assist the most vulnerable populations affected by conflicts, extreme poverty, natural and manmade disasters in challenging and hard-to-reach areas, where the humanitarian needs continue to be the greatest and where the humanitarian presence is often weak. In such contexts, INTERSOS focuses on providing forcibly displaced populations and host communities with life-saving humanitarian assistance, in the areas of Protection,Health & Nutrition, as well as WASH and Shelter.

INTERSOS operations are guided by its Charter of Values and by the humanitarian principles of humanity, neutrality, impartiality, and independence. Every intervention is characterized by the centrality of the human being, the principle from which INTERSOS values descend. Specifically,INTERSOS is borderless, impartial, independent, sensitive to local cultures, attentive to local capacity, professional in solidarity, and transparent. INTERSOS also adheres to the Code of Conduct for the International Red Cross and Red Crescent Movement and NGOs in Disaster Relief.

We recognize diversity as a core value for the Organization, in line with its fundamental principles.INTERSOS is therefore committed to creating an inclusive workplace environment that promotes diversity, equality and inclusion. INTERSOS encourages applications from qualified candidates from diverse backgrounds, regardless of age, gender identity, race, ethnic background, sexual orientation, disability, ethnicity, or nationality.

INTERSOS develops its own Information Management (IM) methodology and tools based on the standard IM process of data collection, data storing and elaboration, data analysis, and data sharing.

INTERSOS uses dedicated tailored IM systems (for example, web platforms and online databases) to carry out IM processes.

IM systems are aimed to support internal organizational processes (for example, risk management, accountability, procurement, inventory management, fleet management, etc.) and support activity in the fields that directly impact the assisted people (for example, case management, legal services tracking, Health patient management system, survey, etc.).

The IM system’s needs are continuously evolving, and it’s necessary to upgrade the current IM systems and create new ones.

Furthermore, data visualization and maps are necessary to understand the information embedded in the data.

INTERSOS periodically delivers internal training to the staff to establish the capacity to use the IM systems properly.

All INTERSOS IM systems are based on low-coding software and in the cloud.

General purpose of the position

The HQ Information Management Officer (HQ IMO), under the supervision of the ICT & IM Coordinator, develops new IM systems, improves the current IM systems, and analyzes the related data to provide insights, producing reports and dashboards.

To obtain all the information to develop the IM systems appropriately, the HQ IMO will conduct interviews with the end user to produce functional and technical analyses to design the solution.

The HQ IMO will conduct the testing phase to release each new development.

Furthermore, the HQ IMO will conduct periodic training on the IM systems for the field staff and provide continuous support.

Main responsibilities and tasks

1. To support the HQ ICT & IM Coordinator and the MEAL Advisor in deploying to the field the new Monitor and Evaluation Platform:
   1. Training to the field staff
   2. Monitoring of the collected data
   3. Development of the aggregated data dashboard and reporting
2. To support the HQ ICT & IM Coordinator and the MEAL Advisor in deploying to the field the new Complaint, Feedback, and Response Mechanism Platform:
   1. Training to the field staff
   2. Monitoring of the collected data
   3. Development of the aggregated data dashboard and reporting
3. To support the HQ ICT & IM Coordinator and the Logistics Director in developing and deploying a Fleet Management Platform:
   1. Support in the development of the web platform and the mobile App
   2. Training to the field staff
   3. Monitoring of the collected data
   4. Development of the aggregated data dashboard and reporting
4. To support the HQ ICT & IM Coordinator and the Logistics Director in analyzing the data related to the supply chain and development of dashboard and reports
5. To support the ICT & IM Coordinator in upgrading the current IM systems and to support the field staff in using the current IM systems.

Required profile and experience

Education

• Degree in Engineer or Data Science
• The thesis on Information Management or logistics will be positively valued.

Professional Experience

• 1-year in the Humanitarian Sector
• 1-year experience in developing IM systems with Knack.com or 3-year experience in developing IM systems with other low-coding software

Professional Requirements

• Strong knowledge of low-coding development
• Experience with the KNACK.com platform will be considered an asset
• Knowledge of the KOBO toolbox platform
• Knowledge of Business Intelligence tools
• Knowledge of Cloud Services
• Capacity to carry out interviews in order to define the software requirements
• Capacity to map processes and to design flow chart
• Knowledge of the Humanitarian sector and processes
• Knowledge of the Supply Chain processes

Languages

• Fluency in English
• Knowledge of Italian, French, and/or Arabic is an asset

Personal Requirements

• Problem-Solving
• Curiosity and Innovative
• Capacity to understand processes analytically (sequence of sub-tasks)
• Highly able to keep confidentiality
• Able to work independently