Implementation Coordinator (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

Availity is a Healthcare IT company headquartered in Jacksonville, FL with an office in Indianapolis, IN and a significant US based remote workforce. Availity is the nation’s largest health information network, connecting 2 million providers nationwide and processing more than 12 billion transactions a year, and growing! We work collaboratively with health plans and providers to disrupt an antiquated healthcare system by solving core issues in the way stakeholders communicate. Fixing the broken provider data management process and creating real time communication of risk and quality information are just two of the ways Availity is streamlining this process. Availity also offers providers, hospitals, and health systems revenue cycle and patient financial management solutions. We help prepare our providers for the rise in consumerism and value-based care, so that they can get paid accurately, and timely, for their services.

Our mission is to create connections and deliver products that help healthcare businesses succeed. We do this by connecting, delighting, and empowering the nation’s premier healthcare ecosystem; providing multi-stakeholder solutions that simplify the business relationship between providers and health plans.

Job Summary

The Implementation Coordinator is responsible for managing the overall deployment process for non-premier clients, including facilitating meetings, set up and training. The Coordinator serves as the main point of contact with these clients. They share requirements with the client that outline the project milestones and due dates, they document implementation decisions, and work in collaboration with Implementation Analyst to ensure all deployment tasks are complete. They are also responsible for coordinating events/meetings to set goals for the day of the go live. The Coordinator is also responsible for maintaining the accuracy of the client data across various Availity platforms. This position is able to be fully remote!

Sponsorship, in any form, is not available for this position.

Location: Remote

Role Qualifications

• Bachelor’s degree or 3 years of implementation experience would be considered in lieu of a degree
• 2 years’ work experience in Healthcare related field
• 2 years’ experience in implementing Healthcare IT software within a healthcare delivery environment
• 2 years prior authorization and/or physician practice management or hospital billing experience
• Experience working with one or more practice management systems, electronic medical records, and/or radiology information systems software systems
• Previous experience reporting in Salesforce is a plus
• Previous EDI Enrollment experience is a plus
• Previous EPIC experience is a plus

What You Will Be Doing

• Scheduling client meetings
• Gathering requirements
• Reporting in Salesforce
• Monitoring that tasks and paperwork are completed by clients
• Conduct training with clients on how to use the software

Availity Culture And Benefits

• Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place.
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $300/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Availity Perks For Remote, Hybrid And Office-based Associates

• We offer a flexible working environment! Whether you are a fully remote associate or one that enjoys a hybrid or fully onsite approach we are flexible to help ensure you have a working environment to thrive in!
• All associates have the opportunity to have 1on1 sessions with their supervisor or manager to help facilitate transparency and growth within the organization
• Availity holiday parties/events are available to ALL associates no matter if you are fully remote or have a hybrid or onsite schedule
• You like food trucks? We have them almost daily at our office (when we’re back to normal)
• Like food trucks a little too much? We also have an onsite gym with showers
• We appreciate work/life balance! Need to get a quick break in between meetings? We have Ping Pong, Foosball, Arcade games, and XBox to help you decompress – and we have a massage therapist onsite once a week for a little relaxation too
• We’ve got you covered with free coffee, lemonade and tea anytime you want

Next Steps

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview Process

• Recruiter resume review
• Manager resume review
• Manager/Team Zoom interview

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers