ICT Administration / Training Support

CTG overview

CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.

CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.

Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.

Visit www.ctg.org to find out more

Overview of position

• CTG is looking for a qualified ICT Administration / Training Support for our operations. This role is being advertised for talent pool building purposes, once the project goes live, only those candidates that are shortlisted will be contacted.

Role objectives

Under the overall supervision of the FTS Manager & the direct supervision of the immediate supervisor, the selected candidate’s tasks may consist of, but are not limited to the following:

• Provide confidential reports of user call activities to UN investigative offices as requested.
• Perform business & data analysis.
• Aid in formulating reports through MS Office applications.
• Support & assist with e-billing related issues.
• Act as a centralized customer interface for e-billing system technical issues.
• Provide technical service to mission’s telephone billing focal persons.
• Identify technical issues & system bugs, escalating them to the next level.
• Analyze & create change requests to fulfill mission requirements.
• Verify & upload billing data in the e-billing application.
• Provide accurate reports leading to the recovery of costs from non official use of communication services.
• Handle telephone billing related user queries.
• Review official calls for anomalies & reimbursement requests.
• Maintain databases of users of various communication asset types.
• Advise on the use of tables, illustrations, text boxes, footnotes & annexes for consistency in data presentation.
• Lead the core proposal development team in proactive planning.
• Develop communication materials like media commentaries, blogs, presentations, newsletters, website content, social media posts & learning tools.
• Craft headlines, titles & subtitles & produce creative visual assets like infographics & animations.
• Update training databases for accuracy in reporting & strategic planning.
• Assist the team in preparing courses, visits, logistics & training materials.
• Provide support & assistance to colleagues as needed.

Project reporting

• This role reports to the immediate Superior & the FTS Manager.

Key competencies

• High school diploma or equivalent is required with a minimum of 5 years of progressively responsible professional experience in administration, ICT operational support services & training support, as well as experience related to assets, telephone billing & communications.
• Proven communication skills, including preparing a range of reports & communications & conducting presentations.
• Excellent interpersonal skills & ability to establish & maintain effective working relations in a multi cultural, multi ethnic environment with sensitivity & respect for diversity.
• Minimum of 5 years of international experience in any country.
• Fluency in English, both written & oral, is required.

Team management

• This role has no team management responsibility.

Further information

• This role is being advertised for talent pool building purposes, once the project goes live, only those candidates that are shortlisted will be contacted.
• Qualified female candidates are encouraged to apply for this role.