HRSS Business Process Analyst (for Philippine Residents Only)

JOB PURPOSE

The HR Shared Services (HRSS) has more than 80 employees and manages all administrative and transactional activities related to the administration of the 4,000 ICRC employees deployed over more than 80 countries with a contract of employment subject to Swiss law.

Within the Shared Services, the HR Business Analyst evaluates business requirements and their association with the HR Ticketing Tool. The role is also responsible for planning, overseeing, and leading projects from ideation to completion. This role will support the HRSS management in ensuring that the HR processes are mapped in a consistent and comprehensive manner, and in streamlining them constantly to ensure the efficiency of the services delivered.

MAIN RESPONSIBILITIES

Process Analysis

• Ensures to overall management of processes, their consistency and the efficiency
• Identifies as-is and to-be scenario and perform gap analysis
• Maps and deploys HR business processes
• Ensures solutions meet business requirements and quality standards by collaborating with Process owners,
• Quality Assurance Officer, and other stakeholders

Business Development

• Gathers and document requirements quarterly to develop the ticketing tool and secures approval from stakeholders
• Prioritizes requirements based on business needs
• Performs UAT and coordinates issues with HRIS L2 and L3
• Creates process documentation to share with impacted teams
• Creates and maintains HR Ticketing templates as agreed with process owners and in accordance to the standards set by Framework and Compliance

Project Support

• Assesses stakeholders and creates communication plan
• Helps the project understand the requirements of the business and translate them to details that developers can understand
• Manages change by emphasizing need to change and how to address it, participating in the User Acceptance Tests (UAT), documenting to-be process, conducting training, and monitoring progress
• Coordinates with subject matter experts and ensures completion of project deliverables in a thorough and timely manner
• Provides post-go live support to make the change stick

SELECTION REQUIREMENTS

• University degree, professional diploma or equivalent experience
• 3-5 years’ professional experience in the field of process analyses
• Six Sigma Belt certification or equivalent
• Knowledge of and experience in HR shared services, processes, and key performance indicators
• Certification in HR an asset
• Good command of English, French language skills an asset
• Good presentation skills
• Computer proficiency, including Microsoft Excel, Casewise or Visio and working knowledge of HR information systems

WHAT WE OFFER

• Diverse and humanitarian-minded workforce
• An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
• Training opportunities
• Flexible work schedule (optional)