HR Advisor – Employee Welfare and Relations – Human Resources

Acosta Europe is a people business with a progressive approach, we operate as part of one of the largest Sales and Marketing agencies in the world. We have an exciting opportunity for a HR Advisor – Employee Welfare and Relations to join our UK head office team based in Woking in a challenging and diverse role.

As an HR Advisor – Employee Welfare and Relations in our HR team you would be responsible for supporting the successful delivery of the HR strategy by providing pragmatic advice and insight lead guidance for talent and organizational development initiatives. The role would suit an HR Assistant or HR Advisor looking to take their first step into business partnering.

Partner with line managers to deliver effective business outcomes and enhance employee experiences through expert advice and support. Deliver a high quality, professional and valued service to line managers and colleagues based on sound commercial understanding and up to date knowledge. Provide advice on TUPE, Redundancy, Reward, Benefits, and other related matters.

We can offer the opportunity for your experience and knowledge to grow whilst you develop your career in a supportive and dynamic environment as part of a fast paced and friendly HR team.

Role Details:

Salary: £30,000

Bonus: Performance Related Bonus

Equipment Provided: Mobile Phone and Laptop

Role Responsibilities (include but are not limited to):

Employee Relations

• Keep abreast of developments in employment legislation and human resources best practice. Knowledge share with colleagues to ensure continuous development and improvement in the service offered
• Advise and coach managers on matters including performance, disciplinary, grievance, redundancy, TUPE and dispute resolution activities ensuring company policy and employment legislation is adhered to
• Develop and maintain company policies and guidelines in line with best practice and current employment law regulations
• Consult with employment lawyers for expert advice and guidance to mitigate risk and commercial exposure
• Monitor employee relations activity, provide insight and make recommendation based on findings
• Create focus on fleet management and support line manages and colleagues to minimise risk to personal safety
• Be a custodian of the company policies and Guiding Principles by active demonstration, commitment and adherence (i.e. lead by example)

Stakeholder Management

• Develop trusted and valued relationships with key stakeholders (e.g. Account Manager/Controller, centre and field managers)
• Gain a good understanding of the business operation, its performance drivers and metrics in order to tailor value-added initiatives to enhance colleague experience and deliver desired outcomes
• Collaborate with wider HR/People Team (e.g. Talent and Development) on key people initiatives including, but not limited to, the design and delivery of training, talent attraction and onboarding
• Work in partnership with Payroll to maintain the integrity of the people master data and ensure timely and accurate data transfers
• Develop professional alliances with third party vendors (benefits provider, insurer, fleet management etc.)
• In collaboration with key HR stakeholders successfully deliver the HR/People strategy

System Management

• Assume responsibility for maintaining the relevant HRIS (e.g. Cascade)
• Train and coach inexperienced users, compile user training material and implement ad hoc initiatives to close any knowledge gaps to improve user’s skill and knowledge
• Adopt ways of working to drive efficiency and effectiveness for HR/People team and for line manager (e.g. workflows), and introduce processes that maintain the integrity of the data
• Undertake regular audits checks and introduce good governance

Data and Reporting

• Administer our people related information and data in a sensitive manner to safeguard colleague confidentiality and maintain the integrity of the data/information stored
• Generate timely reports and share data and insight with key stakeholders
• Review data, draw conclusions and make recommendations based on findings

Projects

• Critically review transactional work and operational processes regularly, and make recommendations to improve efficiency and effectiveness
• Engage with and contribute to the successful delivery of colleague-related projects (e.g. reward and benefits review, job evaluation, data, insights, etc.)
• Commit and contribute to the successful delivery of selected/allocated cross-functional projects and assignments

Additional Requirements

• Draft internal communication, as required, to inform, engage and update colleagues, ensuring all communication is clear, and in keeping with the company culture and tone of voice
• Maintain knowledge of HR best practice and current trends
• Comply with Health & Safety Regulations
• Assume responsibility for own personal development
• Complete mandatory training on time
• Adhere to General Data Protection Rules (GDPR) and policies
• Assume responsibility for smooth running of front of house reception when necessary

Person Specification:

• Strong professional interpersonal skills with the ability to communicate at various levels within the company
• Excellent customer service or stakeholder management skills, with an ability to build rapport and trust
• Adaptable, with a willingness to reprioritise based on operational or business needs
• A strong multi-taker who can plan, organise, follow-up and follow-through to task completion
• Solutions-orientated
• Good decision-making skills
• A passion for detail
• A desire to grow and learn
• Ability to work independently as well as in a team environment

Education / Qualifications Required

• Proficient in Microsoft Office applications including Excel, Word, Outlook, and PowerPoint
• Previous experience in a similar role with an employee relations focus
• CIPD level 5 or working towards the qualification would be an advantage
• Familiar with regulations and governance pertaining to employment law in the UK
• Competent user of HRIS – Cascade would be an advantage

Guiding Principles

Our culture is at the core of everything we do. Our relationships and behaviours are interwoven with our Guiding Principles which represent who we are, what we stand for and how we conduct ourselves.

To safeguard our culture, everyone in Acosta Europe aspires to and operates in-line with our Guiding Principles:

Acosta Europe is an equal opportunities employer.

Our mission is to welcome everyone and create inclusive teams.

We celebrate difference and encourage everyone to join us and be themselves at work!

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Here at Acosta, passion is at the heart of everything we do. We encourage boldness, curiosity, and new ideas. We are motivated to learn, and constantly strive to exceed expectations. We truly care, and that is what makes us exceptional.

We are career makers, not just job creators. Apply now to join #OurATeam