Health Programs Coordinator

BACKGROUND

INARA provides life-altering medical care and reconstructive surgery for children (0-18 years) who have injuries due to war, blasts, or unsafe living conditions, and are unable to access or afford treatment. INARA’s work consists of filling the gap in access to free of charge medical and surgical treatment. INARA also supports ongoing cases with medication, medical equipment (such as prosthetic, eyeglasses, glass eyes, hearing aids), laboratory and diagnostic testing, transportation, accommodation prior/post-surgery, and other therapeutic regimens (speech therapy, physiotherapy, psychotherapy). In addition, INARA provides psychiatric and psychological therapy services to children in need through its in-house mental health program.

DESCRIPTION

The Health Programs Coordinator is responsible for the Case management team at INARA. He/she will lead and influence casework practice across a team of case management officers which directly supports injured and wounded refugee children through effective case management allocation, team and individual casework supervision and collaborative work with other organizations in Turkey.

RESPONSIBILITIES

Case Management & Healthcare Coordination

• Manage and coordinate a team of Case Management Officers through effective group supervision, leadership and individual casework coaching in order deliver accountable and collaborative casework
• Ensure holistic oversight and management of casework cycle from case initiation to case closure by providing sufficient guidance and technical support to the case team, and undertaking casework for complex cases when necessary
• Advocate for the best interest of children with other members of the interdisciplinary team and within the healthcare institution to ensure children’s and families’ informed decision-making, consent, concordance with plans of care, and quality of life
• Facilitate case referrals to/from partner organizations and agencies, and assist families in understanding related policies, eligibility criteria, and financial/legal issues
• Ensure the implementation of common ethical and legal standards in social work in healthcare settings, and identify and build on protective and risk factors
• Identify child protection and SGBV concerns, and ensure that Child Protection principles are followed throughout all steps of casework
• Coordinate palliative care, including pain and symptom management, with medical staff
• Address family systems issues, including the impact of healthcare concerns, illness, and disease on family relationships; life cycles; and caregiving roles and support models.

Behavioral Health

• Provide intervention plans and/or referral for cases related to grief, loss and bereavement; depression, anxiety, substance-use and other mental health conditions; sexual health and concerns related to sexual orientation, gender identity and roles. This should be taken into consideration according to the child’s stage of development.
• Provide counseling and behavioral change evidence-based intervention.
• Provide support to the mental health program team and ensure coordination between both programs.

Organizational Development & Administration

• Strengthen the organization’s monitoring and evaluation processes and tools, and provide support in evaluating the impact of programs
• Develop internal and institutional donors reports on progress of programs, and ensure that all reports, data and accountability are delivered within timeframes
• Responsible for the development, implementation and monitoring of case management plans for programs
• Contribute to policy and strategy development, and provide support in the development and implementation of new proposals and program
• Provide support in maintaining and developing the organization’s medical and humanitarian partnerships for enhanced collaborative work
• Ensure that case files are updated in a timely manner using the organization’s digital platforms
• Request and expend weekly allocated cash advances, and review and approve relevant paperwork for the case team.
• Oversee that physical receipts and bills from treatment providers are maintained.
• Ensure financial and procurement procedures are applied when dealing with suppliers/contractors.

Reporting

• Reports to the Country Manager on a regular basis through weekly catch ups.
• Requests approval for all payments from the Country Manager.

Working environment

• Located in Gaziantep, Turkey the working environment will be a combination of both field and office-based work

There may be times when the position holder is required to work on the weekends or evenings and undertake other duties which are broadly in line with the above.

Requirements

• A bachelor’s degree in social science or any relevant degree (medicine, pharmacy, nursing)
• At least 4 years of experience in health projects and case management.
• Proficiency in Arabic and Turkish and English is required.
• Excellent oral and written communication and reporting skills.
• Competence in Microsoft office, and data collection tools.
• Decision-making skills for acting on policies and strategies.
• Turkish Citizenship is Required