Health Program Coordinator

Job Purpose

The Health Program Coordinator will serve as a core member of the program management unit. S/He will be responsible for SCD ambulance system, SCD women’s healthcare centers, and other supporting activities and initiatives. In addition to the responsibility of planning, designing, and developing health-related interventions and emergency responses and lead the decision-making process in related fields.

In addition to representing the White Helmets in coordination platforms, donors’ meetings, and health related events.

The health program coordinator will be responsible for grants managements and follow up day-to-day operations, financial planning, budgeting, and reporting.

Responsibilities

Program Management

• Supports the Programs Manager regarding Consortium coordination and communication to donors/government in relation with programme issues.
• Coordinates development and implementation of harmonization and standardization strategies across all grants within the Consortium both for emergencies and longer-term resilience projects.
• Identifies funding opportunities, participate in all new project proposals and coordinates with Projects planning coordinator to align all SCD strategy.
• Submit all required program reports for current grants with Consortium Partners and originating donors with support from projects planning coordinator.
• Contributes to designing and guiding the Consortium and resilience learning agenda and to enforcing accountability and learning within SCD Management, in collaboration with MEAL.
• Supports the communications and Media team to develop and coordinate information sharing mechanisms for main Consortium stakeholders: government counterparts, coordination bodies, Lead Agency, communities and donors.
• Supports Programs Manager for advocacy related activities.
• Builds capacity of field staff to ensure a smooth delivery of both resilience, early actions (crisis modifications) and emergency activities.
• Ensures all working groups and work streams are functional and productive.
• Contributing to the recruitment process of the program team according to the SCD policies and technical needs of the program.
• Represent The White Helmets in health-related coordination platforms, meetings, and events.

Project Management

• Provide direct program management support to the assigned grants, projects, and activities.
• Support to facilitate the successful start-up, implementation and close-down of all activities.
• Write and submit the monthly program Summary reports and provide monthly financial oversight.
• Support the development and submission of the Performance Monitoring and Evaluation Plans as per donor requirements.
• In collaboration with Programs Manager and projects planning coordinator, coordinate a regular program review meetings as well as liaise with prime and subcontractors’ administrative.
• Monitor progress against project output and provide feedback and action steps to resolve issues.
• Coordinate, write and review and assist in submitting donor reports.
• Provide training on donor compliance to field staff.

Quality of Care

• Follow-up on creation and utilization of systems, tools and mechanisms to reinforce program quality controls.
• Revise SoPs, policies, and protocols regularly to assure the adherence to most updated protocols and published evidence.
• Support ongoing and planned interventions with high-quality evidence based on solid epidemiological methodologies.
• Effective management of the team and ensure they have opportunities to build their experience and knowledge
• Ensure all team members have a work plan, the performance management plan is in place and regular performance reviews are conducted.

New Business Development

• Serve on proposal and application development teams to capture new opportunities and projects.
• Assist in proposal development and/or review as a proposal team member, as requested.
• Collaborate with new business department to share feedback on lessons learned during implementation that may strengthen program design and operations.
• Contribute to donor engagement strategies

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Writing and Communication

• Write and submit excellent regular program reports.
• Adhere to the grants’ reporting timelines.
• Assist in the development of success stories about the project, work with the Media team to ensure that success stories communicating out project successes in a variety of ways including Website, articulates, brochures and flyers, PowerPoint presentations etc.

Work any assigned mission from the management.

Note: the above-mentioned responsibilities are illustrative ones. Another future responsibilities/accountabilities may be assigned to the job depending on the department’s organizational chart or title.

Qualification (Education/Work Experience)

1. Essential:

• University degree in public health, medicine, or other related field.
• Minimum of five (5) years of management and/or program support.
• Minimum of five (5) years of demonstrated experience, success and high ethical standards in leading, supervising, coaching and developing others to achieve results.
• Demonstrated experience and knowledge of project management systems, tools and processes applied in a SCD setting.
• Strong collaboration and facilitation skills to establish and maintain good working relationships with global colleagues and partners.
• Superior communication abilities; can present facts and ideas clearly, professionally and concisely (both oral and written communication).
• Excellent writing skills are a must both Arabic and English.
• Ability to work effectively and professionally in past-paced, ever-changing, multicultural, and team environment..
• Willing and able to travel to the field up to 25%
• Fluent level in English and Arabic language.
• Excellent knowledge in health system in Northwest Syria.

1. Desirable:

• Master’s degree in public health or related field in health sector.
• • 5 years of experience in program management in the emergency medical services in conflict settings.
• Knowledge in reference management software.
• R, or STATA work knowledge.
• PMD or PMP
• Prior experience and knowledge of USAID, USDA, or Gates Foundation, DFID and/or other donor organizations rules, regulations and procedures.

Core & Managerial Competencies & Technical

Core Competencies:

• Communication
• Creativity
• Stakeholders Orientation
• Teamwork
• Planning and organizing
• Accountability
• Commitment to Continuous Learning
• Technological Awareness.

Managerial Competencies:

• Leadership
• Building Trust
• Vision
• Managing Performance
• Empowering Others
• Judgment/Decision-making.

Technical Competencies:

• Advanced level in MS. Word, MS. Excel, and MS. outlook.
• Cloud storage (Google drive, dropbox) and file sharing
• Ability to work in emergency situations
• Excellent Knowledge of Syria humanitarian context.
• Clear understanding of the donors’ requirements, standards and perspectives.
• Experience in EMS and health Program
• Experience in PMD.
• Experience in reporting and proposal writing.
• Good knowledge of budget design and management.