Floating Support Worker

Floating Support Worker
Location: Homestay Floating Support Service, County Durham
Permanent, Full Time (37.5 hours per week),
Salary from £19,360, plus brilliant benefits!

Empowering customers to live rewarding and happy lives. That’s when it hits home.
We have a fabulous job opportunity for you to join our awesome team. We support our brilliant customers who have a diverse range of needs such as financial support, benefit applications, liaising with debt management services such as CAB or Step Change etc. However, we primarily offer housing related support to empower customers to obtain, manage and sustain their own tenancies within the community.
They live in their own accommodation within the community which could be private rented, owner occupiers, Homegroup or other social landlords or Housing Association tenants.
We help our customers to empower them to become more independent, give them more choice and control and ensure all relevant support networks are in place for the individual based on their needs.
Be yourself at Home
Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work!
Do let us know if you’d like us to make any adjustments to support you in your application or day to day on the job!
About you
You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds. You’ll have some experience in safeguarding, risk assessments, confidentiality, support plans, alongside working collaboratively.
You’ll help change our customer’s lives for the better. You’ll play your part by assisting in the delivery of tasks that are based on our customers personal support plans, and their needs and aspirations. You’ll work with our Support Coordinators and external agencies to assess and engage support for our customers.
We empower our customers to develop the independent living skills they need, to successfully move on. Together we’ll make a difference!
To make sure that we keep our records straight, and customers safe, it’s really important that you are technologically savvy (or at the very least not a technophobe!) You’ll be given the latest IT kit, which could include a Surface Pro tablet and smart phone, supported by our new online integrated IT system which means that you don’t have to be in the office as you can complete support plans on the go.
To make sure our customers are well supported, it’s important that you have worked in a fast-paced community based Floating Support environment before. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!
As this is a community-based role, you need to be able to drive, as well as having access to a car insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use!
When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.
About our team
You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us we’re not just a team we’re a ‘work family’.
Our manager is Stephen Wilkinson who has worked for Homegroup for over 13 and a half years in various roles, giving him a wealth of knowledge & experience to support the team. There are 9 of us in the team and we don’t just love to support our customers, we’re there for each other too! Our Support Coordinators are Tony, Angela & Billie.
Our Support Workers are Christine, Lisa, Aly, Brian & Curtis. They are an excellent team who always go the extra mile for customers and are very approachable and supportive to one another.
Working hours
You’ll work between the hours of 9am to 5pm Monday to Friday. We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!
Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Support Coordinator job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards!
Applying for this job
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.