The role is for implementing continuous process improvements to maintain optimal efficiency and productivity of the KYC Onboarding team.

What you will do:

• Ensure that onboarding processes remain appropriate and up to date in line with procedures and the firm’s regulatory requirement
• Manage existing vendors/third-party service providers
• Identify any significant gaps or quality issues in any areas of the onboarding and ongoing monitoring processes, making recommendations for improvements
• Horizon scanning and looking for future regulatory developments applicable to our business
• Motivate the team to achieve and exceed objectives

What we’re looking for:

• Bachelor’s degree in Management or related courses
• At least 8 years experience in other companies that are related to digital customer onboarding
• Experience in managing a team is required
• Experience in workforce planning is an advantage
• Very strong analytical skills, able to gather and present data as well
• Strong interpersonal and communication skills
• Open to flexible arrangements especially during peak seasons
• Customer-centric and above-average knowledge of regulatory rules concerning Consumer Affairs