Donor Systems Specialist Adviser

Context

The External Relations Department (ExRel) is responsible for engaging with private individuals and organisations to build awareness about NRC and raise funds for an organisation that works for people forced to flee. To achieve this, ExRel operates across four main areas; Public Engagement ensuring that the voice of NRC and the people we serve are being heard; Global Fundraising raising unearmarked funds from private individuals for the NRCs mission; Donor Management securing our income from regular donors, and Corporate Relations collaborating with the private corporate sector to attract and maintain grants and pro bono resources for the organisation; Governance ensuring that department activities are aligned in a way that supports the department overall goals and are operated in a way that meets the laws and regulations within each country of operation.

The Donor Management section (DM) is accountable for the maintenance and development of the regular donor portfolio. This includes analytics, donor service, and work related to managing and developing the regular donor portfolio.

Do you have a solid background in using technology to achieve business objectives, and looking to be part of an international team dedicated to advocating for the rights of people forced to flee?

Come join us!

What you will do

Reporting to the head of Donor Management, the Donor Systems Specialist will be responsible for advising, guiding, and developing our technology portfolio (including but not limited to): technology, automation, and integrations as focal points for new and existing solutions.

Some of your day-to-day tasks will include:

• Responsible for advising and designing the Donor Management technical architecture. (Salesforce is a central component of our portfolio)
• Responsible for enabling and ensuring that the unit works within test-driven development and documentation practices.
• Focal point for external stakeholders during collaborations with the team.
• Responsible for release management for the sections’ tech stack.
• Advise, guide, and develop all units within the department on relevant subjects (including but not limited to): technology, automation, and integrations as focal-point for new and existing solutions.
• Lead and collaborate with external partners and suppliers.
• Ensure section tech stack is fit for purpose.
• Improve relevant data capture, quality, availability, and transparency globally.
• Contribute to global department tech stack strategy.
• Collaborate across departments to identify process improvements and new opportunities.

What you will bring

• Proven experience in applying technology to business objectives to achieve results.
• 5+ years experience within Salesforce, related ecosystems, and payments.
• 5+ of years development within complex cloud system architecture with multiple dependencies.
• Documented experience in mentoring less experienced team members.
• Strong understanding of dev-ops and release management best practices.
• Proven experience managing CI/CD pipelines and maintaining test-driven development practices within a team.
• Documented experience in designing technical architecture according to best practices.
• Strong written and oral communication skills in English and other languages are an advantage.
• Strong ability to motivate colleagues
• Strong ability to collaborate and communicate

We know that you are curious and would like to learn more about this role; please clickhere to access the full Job Description.

What makes this position attractive?

• A challenging and exciting opportunity with an international team dedicated to advocating for the rights of people forced to flee.
• A chance to support NRC in the maintenance and development of systems and procedures supporting the maintenance and development of the regular donor portfolio.
• Salary and benefits according to NRC’s salary scale and terms and conditions in Oslo, Norway. We are open to receiving applications from Jordan, Lebanon, Germany, Kenya, Nigeria, Belgium, or any other countries where NRC has representation.

We are also looking for people who share our values:

• To be dedicated to what we do;
• To be innovative with our solutions;
• To act as one unified and inclusive team;
• To be accountable to the donors that make our work possible; the beneficiaries that we exist to serve; and to each other… the members of our NRC family.

We will be assessing candidates on an ongoing basis; therefore, early applications are recommended.

About Us

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.e

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.