Director of Operations, Venezuela

Project HOPE is an international NGO of engaged employees and volunteers who work in more than 25 countries, responding to the world’s most pressing global health challenges. Throughout our 60-year legacy, Project HOPE has treated millions of patients and provided more than $3 billion worth of medicines to local health care organizations around the world. We have helped build hundreds of health programs from the ground up and responded to humanitarian crises worldwide.

The Director of Operations will be responsible for leading and managing operations departments to ensure support to overall project implementation by ensuring quality, timeliness, and efficiency of departmental roles and responsibilities. Furthermore, Operations director will support any new project start-ups/set-up, and the close-out.

The day-to-day portfolio of the Director of Operations will include direct supervision of the supply chain/procurement, logistics and IT. S/he will manage and be accountable for the reporting and processes of the operations to ensure the provision of quality program support services in adherence to donor, contractual and budget requirements. S/he will be an integral member of the program leadership team and will have the ability to work independently and flexibly in a fast-paced international environment. S/he must be a team player, able to work well with a diverse constituency, and successfully manage multiple priorities in a resource-constrained environment.

PRINCIPAL RESPONSIBILITIES:

• Manage and oversee, Supply Chain/Procurement, Logistics and IT across full program portfolio of activities and locations.
• Provide leadership and strategic oversight to ensure that the departments under his/her responsibility provide support to overall project implementation in adherence to donor, contractual and budget requirements.
• Ensure compliance with contractual obligations and deliverables in line with donor’s regulations and Project HOPE policies and procedures.
• Establish and implement procedures for project procurement, sub-contracts, ensure transparency and good business practices.
• Work with department heads and technical staff to ensure that each department plans are aligned with the budget and are following organizational and Donor requirements.
• In coordination with other department heads oversee and support project start-up and project close out activities and protocols.
• Develop monthly, quarterly, and annual logistics reports.

Strategic Planning & Management

• Provide strategic leadership to manage processes and procedures associated with the overall operations of the program, including monitoring, implementation and on time delivery of the operations related to the strategic action plan commitments.
• Assist in the implementation of operational improvements within departments to enhance the organization’s ability to implement programs in most efficient, cost effective, safe and secured and compliant manner, strengthen donor relations and improve organization-wide activities.
• Contribute to the operating budget and strategic planning; ensure project burn rates are met as per the spending and procurement plans. Advise senior program leadership regularly on program operations and supply chain related matters
• Liaise with internal and external stakeholders in the review of project management parameters.
• Actively develop and maintain effective working relationships with key stakeholders at main office and field level, and when necessary including donors, local NGOs, clusters, and other relevant actors.

Supply Chain Management

• Ensure supply chain processes are fully compliant with Project Hope policies and donor regulation, including the timely and appropriate establishment of all procurement and logistics infrastructure (warehousing, transport, distribution/last mile delivery, fleet) and associated operating management and monitoring systems.
• Ensure supply chain staff work effectively with other departments to improve planning such as procurement and distribution planning and a rational resource utilization.
• Provide support to all field and program teams to ensure all field offices are functioning efficiently and transparently and in compliance with procurement and logistics guidelines.
• Identify potential risks and roll out of mitigation measures for the effective functioning of country program operations.
• Advise Programs teams on supply chain implementation requirements as needed.

Staff Performance Management, Learning & Development

• Coach, train, supervise and mentor direct-report staff, including communicating clear expectations, setting performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented performance reviews.
• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
• Develop and implement capacity building approaches to build the strengths of supply chain and related teams

Supervisory Responsibilities and Collaboration

• The Director of Operations will have direct oversight over Procurement, logistics and IT teams
• The Director of Operations will liaise with the Department Heads I.e., Finance & Admin Director, Director of Programs, Regional teams and other members of the leadership teams to guarantee proper streamlining of operations, supply chain management and IT considerations associated to these.
• Other duties as assigned

MINIMUM QUALIFICATIONS:

• Master’s Degree or higher in Business Administration, International Studies or Humanitarian Affairs or a Bachelor’s degree with 5+ years of relevant field experience;
• 5 – 7 years of relevant experience in operations and supply chain management of humanitarian funded health programs;
• 3+ years, experience overseeing the operations budgets of equally large and complex projects
• At least three (3) years working on management of humanitarian programs with multiple funding sources in developing countries is required;
• Knowledge in generally-accepted reporting, budgeting and internal control principles;
• Demonstrated experience and skills in developing. mentoring and managing staff
• Demonstrated experience on RFI, RFQ, RFP and vendor management processes.
• Demonstrated ability to create and maintain effective working relations with Donors and other program partners;
• Demonstrated leadership qualities, depth and breadth of operational and supply chain management expertise;
• Strong interpersonal, writing and oral presentation skills in English and Spanish;
• Ability to work independently and manage a high-volume work flow;
• Relevant computer software skills and familiarity with intranet platforms (including, at a minimum, the standard applications in MS Office, SharePoint).
• Fluency in English and Spanish

PREFERRED QUALIFICATIONS:

• Strong inter-personal and communication skills
• Has developed strong working relationships and networks with actors in the emergency/humanitarian response
• Be comfortable interacting with new people and groups both one-on-one and for large gatherings
• Be able to motivated above in positive collaboration
• Have the ability to identify and analyze opportunities that contribute to strategic aims, translate them into practical plans and implement them
• Organize trainings for large group activities with multiple actors and piece parts.
• Exercise problem solving skills in day to day and crisis situations
• Have resilience and stress management skills for self and team
• Field-oriented

Code of Conduct

It is our shared responsibility and obligation to treat each other with respect, take affirmative steps to prevent matters involving Sexual Exploitation & Abuse and Trafficking in Persons, and to disclose all potential and actual violations of our Code of Conduct, which may include Conflicts of Interest, Fraud, Corruption, Discrimination or Harassment. Together we can reinforce a culture of respect, integrity, accountability, and transparency.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:

• While performing the duties of this job, the employee must be mobile in an office environment and able to use standard office equipment.
• Must be able to communicate in verbal and written form, and must be able to travel internationally.
• Project HOPE employees may be required to travel or work in countries where working conditions are classified as “hardship.”

Work environment:

• Typical office environment with exposure to a minimal noise level.
• Emergency deployments may be in resource-deprived environments with austere living conditions.
• Travel for extended periods may be by air and/or other modes of transportation.
• While international travel is not a regular part of every job, programmatic needs may require it intermittently.
• Project HOPE employees may be required to travel or work in countries where working conditions are classified as “hardship.”

Due to the large number of inquiries we receive, only candidates who have met the required experience & qualifications for this position will be considered. No phone calls please.

However, since we are active around the world in the field of public health, we may wish to retain your CV in our database for other/future opportunities, unless you direct us otherwise.