Director, Development, Operations and Stewardship

The Director of Development for Operations and Stewardship provides visionary leadership, oversight, and direction to Direct Marketing, Direct Mail, Donor Services, Events, Prospect Management, Prospect Research, and Development Services for The Carter Center. The Director provides strategy and engaged operational insight and expertise to elevate the Carter Center’s approximate $300 million annual donations — cash, in-kind and pledges. The Director will play an essential role in shaping future direct marketing efforts, fundraising operations, systems, and events, and will help foster new donor cultivation, solicitation, and stewardship strategies to sustain and grow the Center’s existing donor base. The Director will help expand the Center’s donor outreach with the aim to build new partnerships and attract giving from new generations of donors who are aligned with the Center’s mission and vision. The Director is responsible for creating policies and designing and implementing systems to streamline the Center’s Development infrastructure and create seamless pathways within the organization to optimize donor cultivation and outreach, giving, and stewardship. As a proven leader, the Director is committed to creating and promoting a diverse, inclusive, and equitable workplace environment. The Director is responsible for managing a large (10+) team of fundraising and administrative professionals. Reports to the Vice President for Development.

The Director of Development for Operations and Stewardship works in close partnership with the Vice President for Development and other Development leaders. The Director supervises the Chief Development Officer for Direct Marketing/Direct Mail, Strategist for Carter Center Weekend, senior staff responsible for the Center’s Prospect Management and Research team, and Development Services unit. The Director will identify areas within the Operations and Stewardship Unit where staff expansion is necessary to support growth plans, and the Director will create and implement a staffing plan to meet fundraising objectives and strategic growth across the Center. This position requires some travel and based on expectations of travel to certain locations, Hostile Environment Awareness Training (HEAT) will be required.

FORMAL JOB DESCRIPTION:

• The Director of Development for Operations and Stewardship provides visionary leadership, oversight, and direction to Direct Marketing, Direct Mail, Donor Services, Events, Prospect Management, Prospect Research, and Development Services for The Carter Center.
• The Director provides strategy and engaged operational insight and expertise to elevate the Carter Center’s approximate $300 million annual donations — cash, in-kind, and pledges.
• Will play an essential role in shaping future direct marketing efforts, fundraising operations, systems, and events, and will help foster new donor cultivation, solicitation, and stewardship strategies to sustain and grow the Center’s existing donor base.
• Will help expand the Center’s donor outreach with the aim to build new partnerships and attract giving from new generations of donors who are aligned with the Center’s mission and vision.
• Responsible for creating policies and designing and implementing systems to streamline the Center’s Development infrastructure and create seamless pathways within the organization to optimize donor cultivation and outreach, giving, and stewardship.
• As a proven leader, the Director is committed to creating and promoting a diverse, inclusive, and equitable workplace environment.
• Responsible for managing a large (10+) team of fundraising and administrative professionals. Reports to the Vice President for Development.
• The Director of Development for Operations and Stewardship works in close partnership with the Vice President for Development and other Development leaders.
• Supervises the Chief Development Officer for Direct Marketing/Direct Mail, Strategist for Carter Center Weekend, senior staff responsible for the Center¿s Prospect Management and Research team, and Development Services unit.
• Will identify areas within the Operations and Stewardship Unit where staff expansion is necessary to support growth plans, and the Director will create and implement a staffing plan to meet fundraising objectives and strategic growth across the Center.
• This position requires some travel and based on expectations of travel to certain locations, Hostile Environment Awareness Training (HEAT) will be required.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS:

• A bachelor’s degree and ten years of fundraising experience, OR an equivalent combination of education, training, and experience.

PREFERRED QUALIFICATIONS:

• Ability to organize, lead and effectively operationalize a highly collaborative and strategic unit with the aim to improve the donor experience, sustain support from current donors, and attract funding from new donor audiences.
• Record of working in very large and complex environments while driving stewardship and operational innovation and systems changes.
• Proven track record in direct marketing and direct mail programs.
• Previous experience successfully managing teams of fundraising professionals who place priority on donor-centric approaches.
• Significant experience with and understanding of prospect management methods and software (Raiser’s Edge NXT and DMI).
• Significant experience with prospect research, moves management, and pipeline optimization.
• Experience developing and implementing a long-term vision and supporting a strategic plan.
• Ability to manage staff to maximize performance and build healthy relationships with cross-functional teams.
• Experience in designing and executing high-profile fundraising events on- and off-site.
• Ability to manage complex budgets and utilize financial management software.
• Experience developing complex donor reports for analysis and presentations, and strong interest in using data for decision-making.
• Experience developing and communicating straightforward policies and procedures.
• Experience managing complex projects.
• Demonstrated ability as a self-starter with a deep understanding of fundraising operations and stewardship within complex organizations that have multifaceted donors (private foundations, corporations, governments, and individuals).

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to The Carter Center on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines. All non-exempts employees must reside within the State of Georgia. The Carter Center reserves the right to change remote work status with notice to employee.

Applicants must be currently authorized to work in the United States for any employer.