Direct Response Fundraising Coordinator

Project HOPE is an international NGO of more than 500 engaged employees and hundreds of volunteers who work in more than 25 countries, responding to the world’s most pressing global health challenges. Throughout our 60-year legacy, Project HOPE has treated millions of patients and provided more than $3 billion worth of medicines to local health care organizations around the world. We have helped build hundreds of health programs from the ground up and responded to humanitarian crises worldwide.

Code of Conduct

It is our shared responsibility and obligation to treat each other with respect, take affirmative steps to prevent matters involving Sexual Exploitation & Abuse and Trafficking in Persons, and to disclose all potential and actual violations of our Code of Conduct, which may include Conflicts of Interest, Fraud, Corruption, Discrimination or Harassment. Together we can reinforce a culture of respect, integrity, accountability and transparency.

POSITION SUMMARY:

The Direct Response Fundraising Coordinator supports the Mass Market Fundraising team with project management, creative ideation, reviews and editing for digital and offline fundraising strategies and communications with current and prospective mass market supporters. They also provide support for the peer-to-peer fundraising program, including charity streaming. The role ensures close integration and collaboration on projects with other DevComm teams and external agencies. They gather content for fundraising materials, document processes and ensure campaign deliverables and approvals are met. They also ensure quick and efficient communication across teams during rapid response fundraising moments. They work to increase the effectiveness of fundraising strategies and create an engaging experience for donors and key constituents. Position to be based in our Washington, DC office but US-based remote candidates will also be considered.

PRINCIPAL RESPONSIBILITIES:

Fundraising & Marketing

• Assist with execution of direct mail and email campaigns, digital ads, telemarketing, and other fundraising plans. Ensure deadlines are met at each stage of production.
• Manage daily campaign planning and coordination with agencies.
• Track and update direct mail and email welcome series, receipts and automated communication streams.
• Maintain mass market fundraising campaign calendar and testing roadmap.
• Provide emergency fundraising coordination across teams and agencies.
• Support fundraising analytics, reporting, and other duties as assigned.

Creative & Strategy Development

• Proof, edit and fact check fundraising strategies, scripts, copy, art, and setups for accuracy, typos, and styling conflicts. Provide feedback to team, writers and agencies.
• Conduct research and connect with programs and communication teams to gather content necessary for production of fundraising materials.
• Maintain digital archive of strategies, creative, notes, and important documents.
• Participate in fundraising brainstorms and conduct peer research to develop ideas, inform new strategies, and generate marketing opportunities.

Audience Management Support

• Help with coordination of stewardship to high value donor audiences, inclusive of thank you calling and texting programs.
• Assist in acquiring testimonials and producing stories about various donor audiences.
• Support project management and fundraiser outreach for P2P fundraising and charity streaming campaigns.

Campaign Project Management

• Serve as liaison between Corporation & Foundations, Major Gifts, Operations and MarComms.
• Initiate and manage creative requests to Brand, Content and Website team.
• Utilize Asana and fundraising CRM’s (Net Forum and Luminate).

Internal Communication and Coordination

• Create agenda, facilitate and take notes for Mass Market team meetings.
• Input fundraising campaign info into Asana for planning and sharing across teams.
• Update programmatic impact dollar handles 1x per year.
• Maintain sample library of physical direct mail appeals.
• Assist with contracts, invoicing, RFP’s and SOW’s as needed.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• BA/S in Marketing, Communications, or relevant field, or equivalent work experience.
• Experience or understanding of marketing concepts and strategy, graphic design, editing, copywriting, proofreading, printing, and production.
• Min 1-2 years of experience project managing short and long-term projects from planning to completion in a fast-paced environment.
• Must have exceptional attention to detail, strong organizational time management skills and ability to prioritize.
• Excellent communication and interpersonal skills – both written and oral.
• Self-starter with the ability to work independently, within a team environment, and with diverse internal constituencies in a fast-paced environment
• Experience with MS Office and other relevant software.
• Must be available when needed on nights and weekends during emergency fundraising moments.

PREFERRED QUALIFICATIONS:

• At least 2-4 years of experience in direct response fundraising or related field.
• Experience in managing multiple vendors and agencies.
• Experience working within fundraising CRMs such as Net Forum or Raisers Edge.
• Experience with direct response fundraising, marketing, or a related field; experience with direct mail, email, and other digital and offline marketing communications.
• Affinity for global health and international development.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:

• While performing the duties of this job, the employee must be mobile in an office environment and able to use standard office equipment.
• Must be able to communicate in verbal and written form.

Work environment:

• Typical office environment with exposure to a minimal noise level.

Project HOPE offers comprehensive benefits as part of the total compensation package including health, dental, vision and life insurance, 403(b), paid leave, and much more. For more information about our benefits please visit our benefits page.

Due to the large number of inquiries we receive, only candidates who have met the required experience & qualifications for this position will be considered. No phone calls please.

However, since we are active around the world in the field of public health, we may wish to retain your CV in our database for other/future opportunities, unless you direct us otherwise.

Thank you very much for your interest in Project HOPE.