Department Manager

Department Manager- Fourth Floor Elevated Contemporary (Womenswear)

Looking for something unique? So are we! Here at Harvey Nichols we are daring to be different at every step and that’s exactly what we are looking for in our future talent. At Harvey Nichols you will be challenged in a supportive and friendly environment whilst inspired to be nothing but the best you can be.

We are constantly changing and developing. Not only our products but ensuring we are offering every member of the Harvey Nichols family every opportunity to grow their skills and take the next step.

The role

You will be at the very core of your team’s success. You will lead by example and work with your Assistant Department Manager to ensure maximum results in both sales and your team’s motivation and enjoyment.

What you will be doing

• Work with HR in the recruitment and selection of your team
• Provide coaching and management to your Assistant Department Managers enabling them to drive the team’s success
• Be devoted to our customers by providing the highest possible standards of customer service.
• Be daring in delivery of the store clienteling strategy. Create a culture of consistently going above and beyond ensuring the store experience of your teams’ clients is at the centre of everything you do.
• Show we are obsessed with style by maintaining a high standard of presentation and merchandising of products in your department
• Take accountability for finding a resolution to customer queries and complaints.
• Develop a high level of product knowledge of both stocked brands and new brands to market informing your opinions on current and future trends, and competitor activity.
• Celebrate your team’s fabulousness wherever you see it
• You will be required to work weekends and evenings

Skills and experience you need

• Demonstrable experience in a similar retail sales management role
• Experience of executing a Clienteling strategy with demonstrable results
• Enjoy and know our brands and products
• Strong organisational skills
• Excellent communication skills

About you

• You will have a sales driven attitude
• You put the customer at the heart of everything you do.
• You are positive and proactive
• You love working in a team
• You are stylish, fun and welcoming

About us

Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. The ultimate fashion experience, exclusive, niche and established labels sit alongside accessible everyday collections, offering customers the must-have edit for all their wardrobe needs – from every day to extraordinary. We are fearlessly stylish and encourage our customers and team members to be the same

All your hard work, rewarded

Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:

• A unique Learning and Development programme to support your career with us
• Very generous staff discount plus annual clothing allowance
• Travel card for zones 1 – 6, 80% subsided (upon passing probation)
• Seasonal staff parties and team days
• Charity day to support your good cause

Where do I sign?

If you are already thinking of what you will wear on your first day (no we don’t have uniforms)

The process from here is simple;

Your application will be reviewed by a specialist recruiter in our HR Team

If suitable you will be called and asked a few simple questions and if expectations match we will invite you to an interview

Your final stage will be to meet a Sales Manager in a department that you love and we think you will excel in