Customer Support Trainee

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

The Customer Care Service Desk is the single point of contact for Motorola Solutions. We support

end-users, direct customers and our channel partners. We entitle technical support request, to make

sure the right services are attached before dispatching a case to Technical Support.

For other types of requests we find solutions by working with teams across Motorola Solutions, we

are part of the CMSO. We own support requests until resolution.

Job Description

As a Customer Support Trainee you will get a chance to work on the following tasks:

• Own non-technical requests and drive through to resolution.
• Work with the repair centre on resolving issues around repair time, quality issues or shipping.
• Act as a local point and liaise with customers, partners, engineers and support managers.
• Assist partners/ prospective partners with questions on the PartnerEmpower program or

related tools and training.

• Provide administrative support to both partners and internal Motorola employees.
• Make outbound calls as and when required by the Channel, Sales and Marketing teams and

in accordance with the PartnerEmpower Program to: profile newly applied partners, welcome

newly accepted partners and maintain contact with existing partners at regular intervals.

• Have a good level of understanding of the whole Motorola Solutions’ product portfolio and

solutions.

• Act as customer facing ambassador for Motorola Solutions.
• Conduct yourself and communicate in a professional manner in order to help and facilitate

customer requests as seamlessly and efficiently as possible.

• Duration of the internship: 1 year.

Basic Requirements

Qualifications And Attributes Of a Successful Customer Support Trainee

• 4th or 5th year of study
• Fluent in English
• Knowledge of German, French, Spanish, Italian, Polish, Russian or Hebrew language will be

an advantage

• High level of motivation with the drive to succeed
• Curiosity for IT related products and solutions
• Team player
• Ability to work at least 20 hours per week

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

No