CBRE Global Workplace Solutions (GWS) EMEA
We have an exciting opportunity for a Service Desk Coordinator to join our team in Burgess Hill. As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.
With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.
Job summary
The Service Desk Coordinator is actively involved in the daily operations of the Service Desk and are at the forefront of delivering a positive workplace experience as a service hero.
In this role, you would provide exceptional service and support personal productivity, and organizational effectiveness. This role is mostly site based or depend on client requirements which may vary from time to time.
As part of a “front-of-house” team, the Help Hub coordinator is responsible for creating a supportive and comfortable atmosphere by assisting the CBRE FM and WPS team in managing and supporting all colleague-facing services.
Duties & responsibilities
Responds to colleague service requests, enquiries and complaints promptly with accurate and thorough information according to the specific request.
Provides coordination and support for delivery of the solution to ensure a positive colleague experience.
Receives all incoming calls, emails and SLACK messages from colleagues, support teams and key stakeholders and dependent on the nature of the request is responsible for directing it to the most appropriate channel, raising a work order or simply helping the colleague with information.
Maintains awareness of the workspace. Raises housekeeping and maintenance work orders as needed and/or communicate with appropriate partners to address issues. Responds to customers of behalf of other team members (e.g., Facilities, MAC, HK, WPE).
Utilizes and maintains integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested.
Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
Collaborates with vendors employees who provide services and goods.
Assists in the completion of the Service Business Continuity plan.
Willing to support the first aid and fire warden complement of staff through the completion of recognized training
Performs other duties as assigned not limited to above.
Qualifications
NVQ level 2 or Diploma in any discipline required.
A minimum of 2+ years’ of front desk, concierge, switch board, helpdesk, customer service or other hospitality experience is preferred.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
Utilize a high level of attention to detail as well as strong interpersonal skills.
Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Help others with computer questions.
Ability to work flexible work schedules based on office needs.
Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.
About CBRE Global Workplace Solutions:
As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
Application Process:
Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.
Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.
No agencies please.
Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
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To apply for this job please visit www.aplitrak.com.