Customer Relationship Advocate and Liaison

‘This position is open for Local Applicants based globally (except in the United States) where WVI is registered to operate.

World Vision is a Christian humanitarian, development and advocacy organisation devoted to improving the lives of children, families and their communities around the world. Our over 34,000 staff members working in nearly 100 countries are united in helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Through our work, every 60 seconds … a family gets water … a hungry child is fed … a family receives the tools to overcome poverty.

Here’s where you come in:

As the Customer Relationship Advocate and Liaison, you are expected to be able to use a variety of communication channels, systems and tools and always choose the most effective ones for the task. You will take pride in serving the customer exceeding expectations, and acting as a liaison with the Shared Services operations when needed. You must be able to explain complex issues clearly, and engagingly, and collaborate closely with all stakeholders and mostly, be able to identify root causes and provide a solution. Direct contact with different internal and external stakeholders is key to the position.

Requirements include:

• Bachelor’s degree in Business Administration, Project Management, Customer Relationship Management, Operations, Public Relations or related field or its equivalent. Or relevant experience in lieu of a formal degree or proven adoption of new skills
• At least 4 – 5 years of relevant experience.
• Customer relationship management or customer service support, ideally in a NGO and Shared Services environment.
• Experience supporting the development and delivery of comprehensive, level 3 actionable customer service and engagement plans/activities for exceeding customer expectations and providing a solution, including impact assessments, stakeholder analysis, engagement strategies, networks, action plans, and process improvement activities.
• Excellent writing and editing skill in English and Spanish. Other languages a plus.
• The position requires the ability and willingness to travel nationally and/or internationally up to 15% of the time.