Customer Adviser

Do you want a job that is more than your usual 9-5, a role where every day you help to make a real difference to the life of an older person?

Our National Advice Line is busy and fast paced and we deliver a great service to everyone who makes contact with us. In 2021 we took over 200,000 telephone calls from those in later life, their families, their carers and other professionals.

It’s not just about calls though we also handle thousands of emails and webchats a year.

Some of those enquiries can be emotionally tough, but there is no better feeling knowing that you have helped someone.

Do you want to play a part in helping us to help even more people in 2022?

We are looking for passionate and hardworking individuals to join our expanding National Information & Advice Line service to allow us to meet the growing demand for our services.

We are seeking Customer Advisers to join a friendly and professional team and are able to offer a number of full time opportunities, working 35 hours a week.

We are operational every day of the year, so naturally that means that there is some weekend and Bank Holiday working.

Due to the current Covid restrictions all posts are currently homebased, however once the restrictions are lifted these posts will be a mixture of home and office working. You will require access to a consistently fast, reliable broadband and confidential space to work at home in order to carry out this role, together with being based within travelling distance of our Blackpool office.

Please note we will also consider applications from candidates wanting to be based out of our Ashburton office

You Will Have

• The ability to provide an exemplary ‘First Port of Call’ customer service
• A passion and understanding for the issues faced by older people.
• Excellent IT skills, including MS Office applications and experience of using CRM systems.
• Accurate data entry skills
• Confident / professional / outgoing telephone manner.
• Good levels of personal resilience.
• Flexible attitude to hours of work.
• The ability to work as part of a team.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
• Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
• Techscheme – buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Heka Fitness & Wellbeing Benefit.
• You Did It Awards – recognition awards from £100-250.

Additional Information

For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.