Customer Account Manager

Customer Account Manager, Asda

Full time, permanent

Homebased – travel to St Albans once a week

Role purpose:

Account Management on QMS Asda account reporting in to the Senior Customer Business Manager. The successful candidate will play a key role in supplier planning, negotiations, business reviews and risk & opportunity management with Premier & Account stakeholders.

Key accountabilities include delivery of budget numbers through various levers, including first class customer service, formulating and delivering on joint business plans, increased range & NPD and great in-store execution.

What you’ll be doing:

• P&L responsibility to deliver against TO & GPAS targets
• Supplier Planning that drives growth through joint plans and excellent execution
• Deliver performance review’s both internally and externally – with focus on risk mitigation and opportunity identification
• Negotiate and agree a joint business plan/promotional plan (range & promotions) with the customer, delivering both internal & external objectives. Maintain and update annual account plans to deliver corporate objectives
• Successful delivery of Innovation targets
• Negotiate and deliver promotional programmes, ensuring promotions are communicated, forecasted, delivered, and then evaluated in a timely manner
• Drive the accuracy and delivery of monthly sales forecasts and measure financials to plan – Working with supply chain, forecasting & finance
• Work closely with Marketing & Category functions to close distribution gaps, identify and win new business and deliver New Product Launch plans (distribution, display, turnover targets)
• Work closely with Commercial Planning function to implement agreed pricing & promotion structure
• Ensure ‘good housekeeping’ via efficient ledger query management (price, invoice, claims)
• Other projects as deemed appropriate to the role / team / individual
• Delivers against the Premier Foods values

What we need from you:

• Commercial Awareness
• Fact Based Selling
• Negotiation Skills
• Builds Winning Relationships
• Creative Thinking
• Strong interpersonal and communication skills, comfortable working cross functionally at all levels
• Team Player
• Excellent Planning, Organising and Time Management
• Critical Thinking and Judgement
• Budget Management
• Action based planning
• Networking internally and externally

What we offer you in return:

• Competitive salary
• Bonus
• Car Allowance
• Up to 7.5% pension
• Private medical insurance
• Life assurance
• Wide range of online and in-house training
• Access to an employee discount scheme, with access to hundreds of nationwide retailers