Credit Investigator

We are looking for a Credit Investigator to join our team with a real can-do attitude who are passionate about delivering excellent customer service and willing to go the extra mile for our customers.

Role Responsibility

Role And Responsibilities

• To investigate all credits claimed for by the customers on a daily basis.
• Process and raise the credits accordingly using minster.
• Interrogate stock balances, using high level product and location knowledge, an understanding of and the ability to use voice technology and knowledge of customer services processes.
• Apply your awareness of the failed delivery process and stock, product audits when investigating credits.
• Develop and use grounded knowledge of warehouse processes, inclusive of product knowledge, stock control, voice, marshalling and goods in.
• Apply your knowledge of commercial audit processes and procedures, including credit investigations, interrogating stock balances, product and location knowledge, understanding of and the ability to use voice technology, knowledge of customer services processes and procedures. This includes, failed delivery process.
• Utilise your knowledge of transport processes and procedures, reviewing driver documentation i.e. load plans, discrepancy sheets ensuring credits have been reported, delivery invoices ensuring driver compliance of completing correct information and subsequent product returns.
• The ability post training to Delivery Confirm KFC invoices.

You will need

• Are you enthusiastic, committed & driven to achieve effective results and reach all targets?
• Able to work well under pressure, take pride in your work with a high standard of accuracy?
• Ability to focus on accuracy, with a methodical approach and must have a keen eye for detail?
• The ability to learn and retain new processes to support the effective investigation of customer credits.
• History of developing and maintaining relationships with other functions of the business.
• Excellent communication skills
• Clear and concise phone manner

Pro-active and able to work well under pressure using your own initiative.

• Of an inquisitive and assertive nature
• PC literate

If you have answered yes to all the above and want to be part of the BEST team, then we may have the perfect role for you. The main purpose of this role is to effectively manage the National Account Support team and the smooth day to day running of the Business Development function.

Working Hours

Monday to Friday 08:00-16:30. An element of flexibility required to work one Saturday per month plus the requirement to work Bank Holidays as required.

We look forward to you joining the BEST team!

Whats in it for you

Benefits: Pension, 26 days Holiday in addition to Public Holidays pro rata, Healthcare Cash Plan, Personal Accident Scheme.

The additional Benefits of being part of the BEST team!

• 10% Tesco discount, which increases to 15% for 4 days every 4 weeks (all discounts apply to home delivery)
• 20% discount on F&F Clothing
• 25% discount on Tesco Café
• 10% Booker discount
• 25% discount at Burger King, Pizza Hut & Pizza Express, ASK, Zizzi and Coco Di Mama
• 15% discount at TGI Fridays Monday to Thursday

About Us

We have always aspired to be the Best and now we are.

We are so confident in our supply chain, our people and our service that we can truly live up to our name, The Best Food Logistics company. Our people are what make us the best. We take the greatest care to commit to our vision and values with each interaction and at every touch point through the supply chain. There is no magic system to what we do. We stick to our values, and everything else falls into place. We are proud of our simplicity and straightforward approach.

We love our customers! We want them to love us! We aim to do that by providing great service, every day, by providing value with vision, and performance with passion.

Be part of something special. Join our team at Booker.

Booker is the UK’s leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country.

Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud, Best Logistics and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim – improving choice, price and service for all our customers.

Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.

Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.

*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

Booker